Amenities Manager, Director, Facilities Amenities

Morgan Stanley; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Morgan Stanley in Bengaluru seeks an Amenities Manager at director level to lead the delivery and evolution of workplace amenities, ensuring a first-class employee and guest experience.

You will oversee fitness, wellbeing offerings, service partners and governance, building senior stakeholder relationships while driving continuous improvement and strategic use of digital tools, including AI-enabled solutions.

Qualifications

• 5+ years in hospitality, workplace or facilities amenities.
• Strong vendor-management and service performance experience.
• Proven ability to engage with senior stakeholders and manage conflicting priorities.
• Analytical and commercial capabilities using data to drive decisions.
• Strategic, innovative and hands-on mindset with interest in AI tools.

Responsibilities

• Lead end-to-end delivery of Bengaluru amenities services, ensuring a first-class employee, guest and VIP experience.
• Oversee Bengaluru fitness and wellbeing offering, including fitness center operations and membership administration.
• Provide strong operational governance across service partners, with KPIs and commercial objectives.
• Build trusted relationships with senior stakeholders, business partners and vendors.
• Lead readiness and execution for workplace projects, events and service changes.
• Use employee feedback and performance insights to identify trends and improve services.
• Champion continuous improvement and adoption of Firm-approved technology and AI tools.

Skills

Operational leadership

Vendor management

Stakeholder engagement

Data analytics

Job description

We're seeking someone to join our team as an Amenities Manager to lead the delivery and continuous evolution of workplace amenities across Bengaluru, creating a first‑class employee and guest experience through strong operational leadership, innovation and partnership.

In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third‑party lifecycle to enable the Firm to do-and-win business. This is a Director level position within the Facilities Amenities team.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

• Lead end-to-end delivery of Bengaluru amenities services, ensuring a consistent, first‑class employee, guest and VIP experience.
• Oversee the Bengaluru fitness and wellbeing offering, including fitness center operations, membership administration, service‑partner performance and the overall employee experience.
• Provide strong operational governance across service partners, driving performance against agreed service standards, KPIs and commercial objectives.
• Build trusted relationships with senior stakeholders, business partners and vendors, proactively addressing service needs, risks and opportunities.
• Lead operational readiness and execution for workplace projects, events and service changes, coordinating effectively across internal teams and external partners.
• Use employee feedback, operational data and performance insights to identify trends, improve services and drive measurable business outcomes.
• Champion continuous improvement and the responsible adoption of Firm‑approved technology and AI tools to enhance efficiency, decision‑making and the workplace experience.

What you'll bring to the role:

• 5+ years of relevant hospitality, workplace and facilities amenities experience, with demonstrated experience delivering high‑quality services in a complex operating environment.
• Strong operational leadership and vendor‑management experience, including service performance, commercial management and continuous improvement.
• Proven ability to engage effectively with senior stakeholders, manage competing priorities and respond confidently to operational issues and escalations. Strong understanding of risk, health and safety, food safety, business continuity and the governance requirements associated with workplace services.
• Strong analytical and commercial capabilities, with experience using financial, operational and service data to inform decisions and improve performance.
• A strategic, innovative and hands‑on mindset, with an interest in emerging workplace trends, technology and responsible use of digital and AI‑enabled tools.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work‑life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.