Amazon Connect-Consultant

Deloitte US-India Offices; Pune District, Bengaluru, Hyderabad; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Broad range of employee benefits

Job summary

Deloitte US-India Offices is seeking an AWS Connect Consultant to join our team in Pune District, India. This role involves integrating with talented colleagues to develop cloud operations and sales excellence solutions. Candidates should have extensive experience with AWS services and strong scripting skills in Python.

We value growth and provide a broad range of benefits to our employees, ensuring a fulfilling career path within the organization.

Qualifications

• 3-6 years of technology consulting experience.
• 2+ years in Cloud Operations.
• Strong knowledge of AWS services including AWS Connect, Lex, and others.

Responsibilities

• Integrate with colleagues across core domains.
• Develop skills in a portfolio of diverse brands.
• Implement cloud projects using agile methodologies.

Skills

AWS Connect

Python scripting

DevOps tools (GitHub, CI/CD, Docker)

SQL querying

Cloud Operations

Statistical analysis

Education

AWS Cloud certification

Job description

AWS Connect Consultant

Looking for a world of opportunities and a fulfilling career?

Work You’ll Do

• Practitioners will integrate and learn from talented colleagues who have focused around core domains that we may not have had visibility into.
• Our move towards integrated solutions demands that everyone adopt a growth mindset and invest in expanding their understanding of what we bring to the marketplace.
• Practitioners will be able to develop skills in a Portfolio that represents the unification of the most diverse, globally recognized brands and businesses in the organization—an exciting opportunity for their career development.

Professional Services we will serve clients through the following types of work

• Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
• Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
• Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
• Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption

Qualifications

• 3-6 Years of technology Consulting experience
• A minimum of 2 Years of experience in Cloud Operations
• High degree of knowledge using AWS services like AWS Connect, Lex, Poly, lambda, Cloud Watch, Kinesis, GLUE, S3, Redshift, SNS, SQS and more.
• Amazon Connect contact flows integrated with Python, Lambda and JSON
• Strong scripting experience with python and ability to write SQL queries and string analytical skills.
• Modern DevOps tools and techniques including GitHub, CI/CD, and Docker
• Experience working on CICD/DevOps is nice to have.
• Proven experience with agile/iterative methodologies implementing Cloud projects.
• Ability to translate business requirements and technical requirements into technical design.
• Good knowledge of end to end project delivery methodology implementing Cloud projects.
• Strong UNIX operating system concepts and shell scripting knowledge
• Good knowledge of cloud computing technologies and current computing trends.
• Effective communication skills (written and verbal) to properly articulate complicated cloud reports to management and other IT development partners.
• Ability to operate independently with clear focus on schedule and outcomes.
• Experience with algorithm development, including statistical and probabilistic analysis, clustering, recommendation systems, natural language processing, and performance analysis.

Preferred

• AWS Cloud certified professional

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.