Amazon Account Manager
Comfort Click Softech
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Job summary
Comfort Click seeks an Account Manager to lead end-to-end Amazon marketplace operations, owning P&Ls, driving strategy, and coordinating with cross-functional teams from Hyderabad. Lead a team of Assistant Account Managers and specialists, focusing on revenue growth, pricing, cataloging, and campaigns.
You will optimize PPC, SEO, and promotions while ensuring compliance and data-driven decision making across multiple channels and stakeholders in India.
Qualifications
- 4–6 years of experience in e-commerce/marketplace management.
- Minimum 4 years of Amazon account ownership with campaign management, analytics, pricing, and operations.
- Proven experience in leading teams and delivering revenue and ROI growth.
- Deep knowledge of Amazon Seller Central, Listing Management, Pricing Strategy, and Amazon Advertising Console.
- Strong command over marketplace KPIs: ROAS, ACOS/TACOS, Conversion Rates, Inventory Turnover, and P&L metrics.
- Proficient in Excel/Google Sheets, data analysis, and tools like Helium 10, Jungle Scout, and Brand Analytics.
- Exceptional communication, stakeholder management, and leadership capabilities.
- Bachelor’s degree in Marketing or Business (MBA preferred but not mandatory).
Responsibilities
- Drive topline revenue and profitability across marketplaces and product categories.
- Lead the creation and execution of quarterly and yearly marketplace strategies aligned with business goals.
- Continuously monitor competition, pricing, inventory, and platform trends to maintain a competitive edge.
- Supervise a team of Assistant Account Managers and senior team members, overseeing their deliverables and growth.
- Define and track KRAs across all team levels; conduct performance reviews and implement improvement plans.
- Foster a data-driven, result-oriented work culture through regular team syncs, training, and mentorship.
- Serve as the escalation and alignment point across departments: PPC, SEO, Cataloging, Design, Logistics, and Procurement.
- Lead interdepartmental meetings to address performance gaps, platform issues, and product opportunities.
- Translate market data and campaign feedback into actionable briefs for internal stakeholders.
- Own marketing and promotional budgets for respective portfolios.
- Analyze daily/weekly P&L, and ensure timely intervention for cost overruns or missed revenue.
- Develop and present detailed marketplace performance dashboards, growth reports, and category insights.
- Track metrics including ROAS, TACoS, conversion rate, profitability, and inventory health.
- Support management in quarterly business reviews with insights and forward-looking action plans.
- Proactively identify operational risks such as stockouts, pricing errors, blocked ASINs, or compliance violations.
- Ensure team adherence to Amazon guidelines, content claims, and regulatory requirements.
- Lead crisis resolution for critical product or account-level escalations.
- Plan and execute new product launches, ensuring proper cataloging, content optimization, and campaign activation.
- Collaborate with creative, compliance, and procurement teams to build strong launch pipelines.
- Ensure high visibility and conversion during initial launch phases through coordinated efforts.
- Act as the business point of contact for internal leadership, marketplace account managers, and external partners.
- Ensure timely reporting, flag key risks/opportunities, and support strategic decision-making.
- Conduct monthly review calls with the Head of Marketplace and relevant business heads.
Skills
Education
Tools
Job description
We are seeking a proactive and strategic Account Manager to lead end-to-end marketplace operations across the Amazon e-commerce platform. The ideal candidate will own portfolio P&Ls, drive cross-functional alignment, manage category-level targets, and lead a team of Assistant Account Managers, Seniors, and Specialists. This is a high-impact role that combines data analytics, performance marketing, leadership, and operational excellence.
Join Comfort Click, a premier e-commerce multinational specializing in branded nutraceuticals, vitamins, minerals, and healthcare products for humans and pets. Since our inception in 2005, we have rapidly expanded across Europe and continue to strengthen our footprint globally.
In 2025, Comfort Click became a proud part of Zydus Wellness Ltd., one of Indias most respected and publicly listed healthcare and wellness companies. Backed by the legacy, trust, and innovation of Zydus, we are now entering an exciting new phase of growth — combining our strong e-commerce expertise with the stability and scale of a global healthcare leader.
Our UK headquarters, along with our dynamic Indian offices in Hyderabad and Vadodara, are at the forefront of continuous innovation, strongly focused on nurturing in-house talent. We cultivate a collaborative and entrepreneurial culture, where decision-making is swift, ideas are valued, and your contributions make a visible impact. At the same time, being part of Zydus Wellness provides the credibility, career stability, and opportunities that come with a world-renowned healthcare group.
Be part of Comfort Click’s exhilarating growth story within the Zydus family, where your career is empowered by both speed and scale.
- Drive topline revenue and profitability across assigned marketplaces and product categories.
- Lead the creation and execution of quarterly and yearly marketplace strategies aligned with business goals.
- Continuously monitor competition, pricing, inventory, and platform trends to maintain a competitive edge.
- Supervise a team of Assistant Account Managers and senior team members, overseeing their deliverables and growth.
- Define and track KRAs across all team levels; conduct performance reviews and implement improvement plans.
- Foster a data-driven, result-oriented work culture through regular team syncs, training, and mentorship.
- Serve as the escalation and alignment point across departments: PPC, SEO, Cataloging, Design, Logistics, and Procurement.
- Lead interdepartmental meetings to address performance gaps, platform issues, and product opportunities.
- Translate market data and campaign feedback into actionable briefs for internal stakeholders.
- Own marketing and promotional budgets for respective portfolios.
- Optimize spends across Amazon PPC, DSP, Deals, and Promotions to drive the highest possible ROI.
- Analyze daily/weekly P&L, and ensure timely intervention for cost overruns or missed revenue.
- Develop and present detailed marketplace performance dashboards, growth reports, and category insights
- Track metrics including ROAS, TACoS, conversion rate, profitability, and inventory health.
- Support management in quarterly business reviews with insights and forward-looking action plans.
Risk Management & Compliance
- Proactively identify operational risks such as stockouts, pricing errors, blocked ASINs, or compliance violations.
- Ensure team adherence to Amazon guidelines, content claims, and regulatory requirements.
- Lead crisis resolution for critical product or account-level escalations.
Product Lifecycle & Launch Management- Plan and execute new product launches, ensuring proper cataloging, content optimization, and campaign activation.
- Collaborate with creative, compliance, and procurement teams to build strong launch pipelines.
- Ensure high visibility and conversion during initial launch phases through coordinated efforts.
Stakeholder Communication- Act as the business point of contact for internal leadership, marketplace account managers, and external partners.
- Ensure timely reporting, flag key risks/opportunities, and support strategic decision-making.
- Conduct monthly review calls with the Head of Marketplace and relevant business heads.
Qualifications:- 4–6 years of experience in e-commerce/marketplace management.
- Minimum 4 years of Amazon account ownership with full exposure to campaign management, analytics, pricing, and operations.
- Proven experience in leading teams and delivering consistent revenue and ROI growth.
- Deep knowledge of Amazon Seller Central, Listing Management, Pricing Strategy, and Amazon Advertising Console.
- Strong command over marketplace KPIs: ROAS, ACOS/TACOS, Conversion Rates, Inventory Turnover, and P&L metrics.
- Proficient in Excel/Google Sheets, data analysis, and tools like Helium 10, Jungle Scout, and Brand Analytics.
- Exceptional communication, stakeholder management, and leadership capabilities.
- Bachelor’s degree in Marketing, Business, or related field (MBA preferred but not mandatory).
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