Alcon Hiring QA Complaint Analyst Fresher

Alcon; Bengaluru; On-site; Full time

Job description

Alcon is looking to hire a skilled and detail-oriented candidate to join our development team as a QA Complaint Analyst.

Responsibilities

• Processes, investigates, and monitors trending and reporting of product defect complaints.
• Addresses and expedites product complaints under the company’s complaint policy and procedures, and ensures compliance with regulatory agencies.
• Adheres to unified product defect investigation operating procedures. Provides technical expertise to optimize complaint processing systems.
• Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the company’s complaint handling procedure.
• Working primarily within Alcon’s Global Compliance Management System (iTrack)
• Lead and/or support other duties as assigned

Other responsibilities

• Clear communication and high learning agility.
• Proper prioritization of workload to address risk and meet compliance and quality requirements.
• Effective time management and organizational skills to ensure timely completion of assigned tasks.
• Comfortable working with a diverse team and collaborating to ensure overall team workload is managed.