Airport Terminal Officer

Adani Ports and SEZ; Mundra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Adani Ports and SEZ is seeking an Airport Terminal In charge to oversee end-to-end terminal operations, ensuring passenger processing areas function smoothly and safety compliance is maintained. You will coordinate with airlines, security, and regulatory authorities while leading terminal teams to deliver high service levels.

The role requires 7–12 years in airport operations or related fields, with certifications in aviation security, emergency response, and safety management.

Qualifications

• Bachelor's degree in aviation management or related discipline.
• Master's degree/MBA preferred.

Responsibilities

• Oversee end-to-end terminal operations to ensure passenger processing areas function smoothly.
• Monitor passenger facilitation, service levels, and handle escalations.
• Coordinate with airlines, security, customs, and regulatory authorities.
• Ensure safety, security, and compliance with DGCA, BCAS, ICAO standards.
• Lead terminal operations teams and optimize resource deployment.
• Prepare operational reports and monitor KPIs.
• Act as Incident Commander during emergencies.

Skills

Stakeholder Management

Decision-Making Under Pressure

Communication & Interpersonal Skills

Safety & Emergency Response Management

Operational Excellence

Education

Bachelor's degree in aviation management

Master's Degree/MBA

Job description

Job Description – Airport Terminal In charge

Position Summary

The Airport Terminal In charge is responsible for overseeing the end-to‑end terminal operations, ensuring seamless passenger facilitation, operational efficiency, safety, security compliance, stakeholder coordination, and service excellence. The role involves managing terminal resources, monitoring operational performance, handling irregular operations, and ensuring compliance with regulatory requirements and airport standards.

Key Responsibilities

Terminal Operations Management

• Manage day-to-day terminal operations to ensure smooth functioning of passenger processing areas.
• Oversee check‑in, security hold areas, boarding gates, baggage handling interfaces, arrivals, and landside terminal operations.
• Ensure optimum utilization of manpower, equipment, and terminal resources.
• Monitor terminal service levels and implement corrective actions to enhance operational efficiency.
• Ensure high standards of passenger facilitation and customer service.
• Address passenger complaints, escalations, and service recovery initiatives.
• Monitor passenger flow and crowd management during peak operations.
• Drive airport service quality initiatives and passenger satisfaction programs.

Stakeholder Coordination

• Coordinate closely with airlines, ground handling agencies, security agencies, customs, immigration, CISF, concessionaires, and regulatory authorities.
• Conduct regular operational meetings with stakeholders to ensure seamless terminal operations.
• Resolve operational issues through effective stakeholder engagement.

Safety, Security & Compliance

• Ensure compliance with DGCA, BCAS, AAI, ICAO, airport operator standards, and applicable regu
• Implement operational safety procedures and monitor adherence to safety management systems.
• Ensure proper incident reporting, investigation support, and corrective action implementation.
• Support emergency response planning and crisis management activities.

Resource & Team Management

• Lead and manage terminal operations teams across shifts.
• Develop manpower deployment plans and optimize workforce utilization.
• Conduct performance reviews, coaching, training, and capability‑building initiatives.
• Foster a culture of safety, accountability, and operational excellence.

Operational Control & Reporting

• Monitor terminal KPIs and operational performance indicators.
• Prepare operational reports, MIS dashboards, and management updates.
• Analyze operational trends and recommend process improvements.
• Ensure readiness during VIP movements, special events, and disruptions.

Emergency & Irregular Operations Management

• Act as Incident Commander/Terminal Lead during emergencies and operational disruptions.
• Coordinate contingency plans for flight delays, diversions, cancellations, and peak traffic situations.
• Ensure business continuity and passenger safety during irregular operations.

Educational Qualification

• Bachelor's degree in aviation management, Airport Management, Hospitality Management, Business Administration, or any related discipline.
• Master's Degree/MBA will be preferred.

Experience

• 7 to 12 years of experience in Airport Operations, Terminal Operations, Passenger Services, Ground Handling Operations, or Aviation Operations.
• Minimum 3 years of experience in a supervisory or team leadership role within airport terminal operations.
• Experience at domestic or international airports handling high passenger volumes will be preferred.

Mandatory Certifications

• Candidates should possess one or more of the following certifications/training credentials:
• ICAO Airport Operations Certificate Programme (AOCP) or equivalent.
• Airport Operations Management Certification.
• Dangerous Goods Regulations (DGR) Awareness Certification.
• Aviation Security Awareness Training as per BCAS requirements.
• Safety Management System (SMS) Training.
• Emergency Response Planning (ERP) Training.
• Human Factors in Aviation Training.
• Basic First Aid & CPR Certification.
• Airside Safety Certification (preferred).
• Incident Command System (ICS) / Crisis Management Training (preferred).

• Airport Terminal Operations Management
• Passenger Flow Management
• Stakeholder Management
• Regulatory Compliance (DGCA, BCAS, ICAO)
• Safety & Emergency Response Management
• Operational Excellence
• Service Quality Management
• Conflict Resolution & Problem Solving
• Communication & Interpersonal Skills
• Decision-Making Under Pressure
• Key Performance Indicators (KPIs)
• Terminal Operational Efficiency
• Regulatory Compliance Score
• Safety Performance Indicators
• Stakeholder Satisfaction
• Training & Team Development Metrics
• Service Quality Standards Achievement

Location: Airport Operations Department: Airport Operations / Terminal Operations Reporting To: Head Airport Operations / Airport Operations Manager / Terminal Head (as applicable)