AI Workflow Builder

UNIS; India; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Item.com is seeking a practical workflow builder to turn recurring business work into reliable, well-documented AI-enabled automations. This role requires mapping a process, configuring tools, integrating systems, testing outcomes, and driving adoption across teams.

You will replace manual tasks with automated workflows, deliver solutions understandable by business users, and document ownership paths with clear handling of exceptions.

Qualifications

• Integrate APIs, webhooks, files, forms, spreadsheets, messaging, and internal systems as needed.
• Test happy paths and failure paths; add validation, retries, alerts, and human escalation.
• Document workflow logic, permissions, handoffs, and operating procedures.
• Partner with operations and product stakeholders to measure adoption and business impact.

Responsibilities

• Replace manual, repeatable work with useful AI-enabled workflows.
• Deliver workflows that business users can understand, operate, and improve.
• Create clear documentation, ownership paths, and exception handling.
• Map workflows, inputs, decision points, exceptions, approvals, and desired outcomes.
• Build and maintain automations using workflow/orchestration tools and business applications.

Skills

Process thinking

Written communication

Tools

n8n

Make

Zapier

Power Automate

Retool

Airtable

Job description

Overview

Item.com is seeking a practical workflow builder to turn recurring business work into reliable, well-documented AI-enabled automations. This is a builder role for people who can map a process, configure tools, integrate systems, test outcomes, and improve adoption.

Responsibilities

• Replace manual, repeatable work with useful AI-enabled workflows.
• Deliver workflows that business users can understand, operate, and improve.
• Create clear documentation, ownership paths, and exception handling.
• Map workflows, inputs, decision points, exceptions, approvals, and desired outcomes.
• Build and maintain automations using workflow/orchestration tools and business applications.

Minimum Requirements

• Integrate APIs, webhooks, files, forms, spreadsheets, messaging, and internal systems as needed.
• Test happy paths and failure paths; add validation, retries, alerts, and human escalation.
• Document workflow logic, permissions, handoffs, and operating procedures.
• Partner with operations and product stakeholders to measure adoption and business impact.
• Delivery of real workflows or automations, not only prompt usage.

Preferred Requirements

• Experience with tools such as n8n, Make, Zapier, Power Automate, Retool, Airtable, or comparable platforms.
• Comfort with APIs, webhooks, JSON, data mapping, and basic debugging.
• Strong process thinking and clear written communication.
• Ability to explain how a workflow handles bad data, outages, duplicate events, and human exceptions.