AI Solutions Engineer

OneInbox.ai (Techstars '25); Bengaluru; Hybrid; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

Health coverage

Team off-sites

Flexible time off

Learning budget

Job summary

OneInbox.ai is hiring a Solutions Engineer to bridge customers and the product, turning enterprise voice conversations into deployed agents in production. You will shadow senior engineers, own deployments for select accounts, and drive go-live with CSMs.

This role offers ownership into product and engineering teams and exposure to multiple APAC markets. The ideal candidate has 0–2 years in related roles, is comfortable scripting, and demonstrates strong written communication.

Qualifications

• 0–2 years in solutions engineering, technical consulting, or applied engineering.
• Comfortable writing scripts and configuration.
• Excellent written communication; able to summarize calls quickly.
• Curious about voice, conversation design, or applied AI.
• High agency; you take initiative to move problems forward.

Responsibilities

• Shadow senior solutions engineers on live enterprise deployments.
• Take ownership of a small portfolio of customers in pilot or onboarding.
• Run discovery calls and translate into working agent configurations.
• Debug live calls and collaborate with engineering on gaps.
• Own end-to-end deployment for 2–3 enterprise accounts.
• Document repeatable patterns to speed future ramp-ups.
• Surface 3–5 product opportunities to engineering with evidence.

Skills

Solutions engineering

Technical consulting

Applied engineering

Scripting

Configuration

Written communication

Voice AI curiosity

Proactiveness

Job description

Sit between customers and the product. Turn enterprise voice conversations into deployed agents that actually work in production.

About OneInbox

• We're putting voice at the heart of how enterprises actually run.
• We're the production-grade voice AI platform built for Japan and Asia-Pacific.
• We're handling millions of real calls every month — in Japanese, English, Hindi, and Arabic — for banks, real estate firms, and government services.
• Try OneInbox today.

Why we're hiring this role

• Customers don't buy a generic agent — they buy a specific workflow, in their language, with their compliance rules.
• Without strong solutions engineers, deployments stall in scoping. We need someone who shortens that loop.
• This role is the most direct path into our product and engineering teams over time.

What you'll be doing

First 30 days

• Shadow our senior solutions engineers on live enterprise deployments.
• Take ownership of a small portfolio of customers in pilot or onboarding.
• Learn the OneInbox studio, configuration model, and integration surface deeply.

First 60 days

• Run discovery calls and turn them into working agent configurations within days.
• Debug live calls and partner with engineering on reproducible product gaps.
• Own end-to-end deployment for 2–3 enterprise accounts.

First 90 days

• Drive go-live for your portfolio and partner with CSMs on the hand-off.
• Document repeatable patterns so the next solutions engineer ramps in half the time.
• Surface 3–5 product opportunities to engineering with the evidence to back them.

Who you are

• 0–2 years in solutions engineering, technical consulting, or applied engineering.
• Comfortable writing scripts and configuration — you don't need to be a senior engineer.
• Excellent written communication — you can summarize a 60-minute call in 5 bullets.
• Curious about voice, conversation design, or applied AI.
• High agency. You move on a problem before someone files a ticket.

Why OneInbox

• Generational impact: build the voice layer that every APAC enterprise eventually runs on.
• Ownership culture: you'll work close to the founders and ship in days, not quarters.
• Kind, high-bar team: senior operators who've built and led at scaled companies — and are easy to work with.
• Strong backing: institutional investors and committed enterprise customers from day one.

What we offer

• Real ownership: competitive salary and meaningful equity for early team members.
• Health coverage: medical, dental, and vision for you and your dependents.
• Team time: regular in-person off-sites across Tokyo, Singapore, Dubai, and Bengaluru.
• Flexible time off: take what you need, when you need it.
• Learning budget: dedicated annual L&D, plus conference and travel support.
• Daily essentials: catered meals on office days, commuter support, and wellness benefits.