AI Program Manager - Facilities & Workplace (APAC)

Jones Lang LaSalle (JLL); Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Mumbai is seeking an AI Program Manager to lead the portfolio governance system of record for practical AI initiatives, from ideation to controlled delivery. You will standardize intake, prioritize work, track lifecycles, and report benefits across the APAC AI portfolio, aligning with regional and global stakeholders.

This role partners with client sponsors and JLL Operations, Product/Technology, Risk, Security, Data, and Finance teams, reporting to the Regional

Qualifications

• 6–10 years in program management, PMO, portfolio governance, or operations transformation.
• Strong program operations skills (RAID, action/decision tracking, stakeholder follow-up).
• Practical AI delivery fluency and ability to partner with Product/Tech, Risk, Security, and Data teams.
• Strong written communication and audit-ready documentation.
• Proficiency with Microsoft Office and Jira or equivalent.

Responsibilities

• Run portfolio governance forums; publish agendas, minutes, actions, RAID, and decisions.
• Administer standardized intake; validate completeness; coordinate triage and record outcomes.
• Track initiatives through Discover Design Build Validate Deploy Run Optimize; compile gate evidence.
• Maintain dependency and approvals trackers; coordinate access requests and recertification reminders.
• Produce baseline/target/actuals and variance narratives; create steering packs and dashboards.

Skills

Program governance

RAID management

Stakeholder coordination

Communication

Documentation

Tools

Jira

Office 365

Job description

Job Summary

The AI Program Manager supports a financial institution client account by running the portfolio governance system of record for practical AI initiatives-from idea/prototype through controlled operational delivery. You will standardize and manage intake, prioritization support, lifecycle gating, approvals tracking, dependency management, and benefits reporting across the APAC AI portfolio.

This role is based in India or the Philippines, aligned to APAC working hours with occasional overlap with global stakeholders. You will report to the Regional Business Governance Compliance Director and partner closely with client sponsors and JLL Operations, Product/Technology, Risk, Security, Data, and Finance teams.

Key responsibilities

• Portfolio governance cadence: Run weekly/biweekly/monthly governance forums; publish agendas, minutes, actions, RAID, and decision logs; maintain an auditable record.
• Intake prioritization support: Administer standardized intake; validate completeness (sponsor/owners, baseline/target, measurement plan, data/security considerations); coordinate triage and decision materials; record outcomes (accelerate/shape/defer).
• Lifecycle gating evidence packs: Track initiatives through Discover Design Build Validate Deploy Run Optimize; ensure gate evidence is compiled (approvals, test/UAT outputs, architecture/security outcomes, runbooks, monitoring readiness).
• Dependencies, access approvals: Maintain dependency and approvals trackers; coordinate access requests and recertification reminders where needed; elevate aged blockers.
• Benefits reporting: Maintain baseline/target/actuals and variance narratives; produce steering packs and dashboards (FM-oriented KPIs such as cycle time reduction, incident/rework reduction, manual effort avoided, adoption proxies).

Required qualifications

• 6-10 years in program management, PMO, portfolio governance, or operations transformation; tech-enabled change experience preferred.
• Strong program operations skills (RAID, action/decision tracking, stakeholder follow-up, facilitation support).
• Practical AI delivery fluency (data sensitivity, validation/testing, deployment/monitoring, human oversight) and ability to partner effectively with Product/Tech, Risk, Security, and Data teams.
• Strong written communication, attention to detail, and comfort maintaining audit-ready documentation.
• Proficiency with Microsoft Office and common work management tools (e.g., Jira or equivalent).

Preferred qualifications

• Facilities Management / workplace services exposure (service desk, maintenance, vendors, assets, compliance).
• Stage-gated delivery and benefits realization reporting experience in matrixed/global environments.

Location

Mumbai, MH

Scheduled Weekly Hours

48