AI Program Manager – Facilities & Workplace (APAC)

Jones Lang LaSalle Incorporated; Mumbai; Presencial; INR 1.800.000 - 3.200.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated seeks an AI Program Manager to support a financial institution client across APAC, based in Mumbai with on-site work. The role covers portfolio governance, intake prioritization, lifecycle gating, dependencies, and benefits reporting, aligned to APAC hours.

You will partner with Product/Tech, Risk, Security, Data and Finance teams; require 6–10 years in program management and strong RAID and facilitation skills.

Formación

• 6–10 years in program management, PMO, portfolio governance, or operations transformation.
• Strong program operations skills (RAID, action/decision tracking, stakeholder follow-up).
• Practical AI delivery fluency and ability to partner with Product/Tech, Risk, Security and Data teams.
• Strong written communication and audit-ready documentation.
• Proficiency with Microsoft Office and Jira or equivalent.

Responsabilidades

• Run portfolio governance forums (weekly/biweekly/monthly) and publish agendas, minutes, actions, RAID, decisions.
• Administer standardized intake, validate sponsor/owners, baseline/target, measurement plan, data/security considerations.
• Coordinate triage and decision materials; record outcomes (accelerate/shape/defer).
• Track initiatives through Discover → Design → Build → Validate → Deploy → Run & Optimize; ensure gate evidence.
• Maintain dependency and approvals trackers; manage access requests and recertification reminders.

Conocimientos

Program management

PMO

Portfolio governance

Stakeholder facilitation

Jira

MS Office

Herramientas

Jira

Descripción del empleo

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The AI Program Manager supports a financial institution client account by running the portfolio governance “system of record” for practical AI initiatives—from idea/prototype through controlled operational delivery. You will standardize and manage intake, prioritization support, lifecycle gating, approvals tracking, dependency management, and benefits reporting across the APAC AI portfolio.

This role is based in India or the Philippines, aligned to APAC working hours with occasional overlap with global stakeholders. You will report to the Regional Business Governance & Compliance Director and partner closely with client sponsors and JLL Operations, Product/Technology, Risk, Security, Data, and Finance teams.

Key responsibilities Portfolio governance & cadence: Run weekly/biweekly/monthly governance forums; publish agendas, minutes, actions, RAID, and decision logs; maintain an auditable record. Intake & prioritization support: Administer standardized intake; validate completeness (sponsor/owners, baseline/target, measurement plan, data/security considerations); coordinate triage and decision materials; record outcomes (accelerate/shape/defer). Lifecycle gating & evidence packs: Track initiatives through Discover → Design → Build → Validate → Deploy → Run & Optimize; ensure gate evidence is compiled (approvals, test/UAT outputs, architecture/security outcomes, runbooks, monitoring readiness). Dependencies, access & approvals: Maintain dependency and approvals trackers; coordinate access requests and recertification reminders where needed; elevate aged blockers. Benefits & reporting: Maintain baseline/target/actuals and variance narratives; produce steering packs and dashboards (FM-oriented KPIs such as cycle time reduction, incident/rework reduction, manual effort avoided, adoption proxies).

Required qualifications 6–10 years in program management, PMO, portfolio governance, or operations transformation; tech-enabled change experience preferred. Strong program operations skills (RAID, action/decision tracking, stakeholder follow-up, facilitation support). Practical AI delivery fluency (data sensitivity, validation/testing, deployment/monitoring, human oversight) and ability to partner effectively with Product/Tech, Risk, Security, and Data teams. Strong written communication, attention to detail, and comfort maintaining audit-ready documentation. Proficiency with Microsoft Office and common work management tools (e.g., Jira or equivalent).

Preferred qualifications Facilities Management / workplace services exposure (service desk, maintenance, vendors, assets, compliance). Stage-gated delivery and benefits realization reporting experience in matrixed/global environments.

Location: On-site –Mumbai, MH Scheduled Weekly Hours: 48

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY.