Location: Noida
Experience: 15+ Years
Employment Type: Full-Time
Work Mode: Work from Office / Hybrid as per business requirements
About the Role
We are looking for an experienced AI/ML Practice Head to build, lead, and scale our Artificial Intelligence and Machine Learning practice.
This is a business and technology leadership role with end-to-end responsibility for practice strategy, revenue growth, profitability, client engagement, solutioning, delivery excellence, capability development, and team building.
The ideal candidate should combine strong AI/ML and Generative AI expertise with commercial acumen and proven experience in building enterprise AI solutions, developing market-facing offerings, growing strategic accounts, and scaling high-performing AI/ML teams.
The candidate will work closely with Sales, Delivery, Technology, Talent Acquisition, and senior leadership to establish and grow a differentiated AI/ML services practice.
- Define and execute the AI/ML practice vision, strategy, roadmap, and growth plan.
- Identify priority service offerings, industry focus areas, and high-value AI use cases.
- Build and scale capabilities across Machine Learning, Generative AI, LLMs, Agentic AI, NLP, Computer Vision, Predictive Analytics, and Enterprise AI.
- Develop differentiated AI offerings, reusable frameworks, accelerators, and intellectual property.
- Define annual business plans, investment priorities, capability development plans, and practice KPIs.
- Identify emerging technologies and evaluate their relevance for enterprise adoption and business value.
2. Revenue, P&L & Operational Ownership
- Own practice-level revenue, profitability, gross margin, utilization, resource planning, and forecasting.
- Build and maintain AI/ML pipeline and revenue forecasts in partnership with Sales.
- Monitor project margins, utilization, bench strength, hiring requirements, and delivery efficiency.
- Balance innovation investments with sustainable growth and profitability.
- Establish measurable KPIs for revenue growth, delivery performance, customer satisfaction, and capability maturity.
3. Business Development & Go-to-Market
- Own AI/ML practice growth in partnership with Sales, including pipeline creation, solutioning, account expansion, and opportunity conversion.
- Develop market-facing AI/ML offerings and industry-specific propositions.
- Lead client discovery workshops, solution presentations, RFP/RFI responses, proposals, and strategic pitches.
- Identify and pursue new-logo and account expansion opportunities.
- Build repeatable GTM models around enterprise AI use cases.
- Support commercial discussions and help define value-based propositions and business cases.
4. Client & Strategic Account Engagement
- Engage with CXOs, technology leaders, and business stakeholders to identify business challenges that can be addressed through AI.
- Act as a senior technology and business advisor for strategic clients.
- Build long-term relationships with key stakeholders and expand AI-led engagements within existing accounts.
- Translate business problems into practical AI roadmaps and measurable outcomes.
- Ensure AI initiatives move beyond PoCs into production adoption and business impact.
5. AI/ML Technology & Solution Leadership
- Provide strategic and architectural direction for enterprise AI/ML programs.
- Guide solution design across Generative AI, LLMs, RAG, AI Agents, Agentic workflows, NLP, Computer Vision, Predictive Analytics, and traditional ML.
- Evaluate models, frameworks, platforms, orchestration approaches, vector/search technologies, and cloud AI services.
- Guide build-vs-buy and model-selection decisions based on business value, cost, scalability, performance, security, and maintainability.
- Review architectures and challenge technical decisions where required.
- Ensure solutions meet enterprise requirements around scalability, reliability, privacy, security, observability, and governance.
- Evaluate the economics and business viability of AI solutions.
- Guide teams on inference cost, API/model cost optimization, infrastructure choices, and operational efficiency.
- Define measurable success metrics and ROI for AI initiatives.
- Ensure technology choices are aligned with business outcomes and sustainable operating costs.
7. MLOps, LLMOps & Responsible AI
- Establish strong MLOps and LLMOps practices across deployment, evaluation, monitoring, CI/CD, observability, and model lifecycle management.
- Define standards for AI quality, model evaluation, traceability, governance, and auditability.
- Ensure appropriate controls around Responsible AI, data privacy, security, bias, model risk, and compliance.
- Establish production-readiness and governance frameworks for enterprise AI solutions.
8. Delivery Excellence & Governance
- Provide executive oversight across major AI/ML programs and engagements.
- Establish delivery governance, technical review mechanisms, and risk-management practices.
- Ensure projects are delivered within timelines, budgets, quality standards, and client expectations.
- Review project health, delivery risks, technical escalations, and client issues.
- Support teams in taking solutions from experimentation and PoC to enterprise-scale production.
9. People & Capability Building
- Build and lead high-performing teams across AI/ML Engineering, Data Science, ML Engineering, GenAI Engineering, Architecture, Consulting, and Pre-Sales.
- Define competency frameworks and career paths across the AI/ML practice.
- Build a strong leadership pipeline across architecture, delivery, and consulting.
- Drive technical training, certification, knowledge sharing, and internal AI communities.
- Participate in hiring and workforce planning aligned to practice growth.
- Build relationships with hyperscalers, AI platform providers, foundation-model providers, and technology partners.
- Explore joint GTM, co-selling, and solution-development opportunities.
- Evaluate strategic technology partnerships that can accelerate practice growth and differentiation.
Required Skills & Experience
- 15+ years of overall experience in technology, AI/ML, Data Science, or related areas.
- Significant experience in AI/ML leadership, consulting, delivery, or practice management.
- Demonstrated experience in building or scaling AI/ML capabilities or services.
- Strong understanding of Machine Learning, Deep Learning, NLP, Generative AI, LLMs, and enterprise AI architectures.
- Strong understanding of RAG, vector/search technologies, prompt engineering, fine-tuning, agentic systems, and AI orchestration.
- Good understanding of modern AI/ML engineering ecosystems, frameworks, and cloud AI platforms.
- Strong understanding of MLOps/LLMOps, deployment, monitoring, evaluation, observability, and governance.
- Experience designing and delivering enterprise-scale AI/ML solutions.
- Strong understanding of data engineering, data platforms, APIs, microservices, and distributed systems.
- Strong solutioning, architecture, technical problem-solving, and client-facing skills.
- Experience managing senior technical teams and complex programs.
- Strong commercial acumen with exposure to revenue growth, account expansion, forecasting, utilization, and profitability.
Preferred Qualifications
- Experience building or scaling an AI/ML practice from the ground up.
- Demonstrated experience owning or influencing a significant AI/ML services portfolio.
- Experience in AI consulting, pre-sales, RFP/RFI, account farming, and business development.
- Experience working with global enterprise customers.
- Experience developing AI accelerators, frameworks, reusable solutions, or intellectual property.
- Strong understanding of Responsible AI, AI governance, security, privacy, and model evaluation.
- Experience with major cloud and AI ecosystems such as AWS, Azure, GCP, Databricks, Snowflake, or equivalent platforms.
- Master's degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or a related field is preferred.
Success Measures
The AI/ML Practice Head will be measured on:
- AI/ML practice revenue growth and profitability.
- Pipeline creation and opportunity conversion.
- Growth of strategic accounts and new client acquisition.
- Gross margin, utilization, and resource efficiency.
- Number and quality of production AI engagements.
- Customer satisfaction and measurable business outcomes.
- Development of reusable AI offerings, accelerators, and intellectual property.
- AI/ML capability maturity and leadership depth.
- Successful transition of AI initiatives from PoC to scaled production deployment.
Ideal Candidate Profile
We are looking for a leader who can operate effectively across:
Business Growth + AI/Technology Leadership + Practice & Delivery Excellence
Building AI capabilities → Creating market-ready offerings → Winning business → Delivering enterprise AI solutions → Growing accounts → Scaling the practice profitably.
The role requires a leader who understands AI deeply but is equally focused on business outcomes, revenue growth, client value, and building a scalable AI/ML services organization.