AI ML Developer

PwC India; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

PwC India seeks a seasoned AI/ML professional to drive AI innovation in the Insurance domain, leveraging Generative AI and Agentic AI systems to transform underwriting, claims processing, fraud detection, and customer experience. This role blends deep technical expertise with domain knowledge in BFSI/Insurance workflows.

The candidate will design models for underwriting risk, fraud detection, and policy servicing, while building Generative AI for document processing and report generation, and

Qualifications

• Strong background in Machine Learning, Deep Learning, NLP.
• Experience in classification, regression, clustering, anomaly detection.

Responsibilities

• Design and deploy AI/ML models for insurance use cases (underwriting risk, fraud detection, policy servicing).
• Build Generative AI solutions for automated document processing and report generation.
• Develop Agentic AI systems to automate multi-step insurance workflows and integrate with internal tools/APIs.

Skills

Machine Learning

Deep Learning

NLP

Anomaly detection

Tools

PyTorch

TensorFlow

Hugging Face

AWS

Azure

GCP

Job description

We are looking for a seasoned AI/ML professional to drive AI innovation in the Insurance domain, leveraging Generative AI and Agentic AI systems to transform underwriting, claims processing, fraud detection, and customer experience. This role requires a blend of deep technical expertise and domain understanding in BFSI/Insurance workflows.

Key Responsibilities

• Design and deploy AI/ML models for insurance use cases such as:
  • Underwriting risk assessment
  • Fraud detection & anomaly detection
  • Policy servicing and customer insights
• Build Generative AI solutions for:
  • Automated document processing (policy docs, claims, KYC)
  • Report and summary generation
• Develop Agentic AI systems to:
  • Automate multi-step insurance workflows (e.g., claims lifecycle)
  • Orchestrate decision-making agents interacting with internal tools/APIs
  • Policy document retrieval
  • Regulatory compliance assistance
  • Knowledge-based customer support
• Work with structured and unstructured data:
  • Claims records, policy documents, call transcripts, images
• Ensure regulatory compliance (IRDAI guidelines, data privacy, auditability)
• Deploy scalable solutions using cloud and MLOps best practices

Required Skills & Qualifications

AI/ML Expertise

• Strong background in Machine Learning, Deep Learning, NLP
• Experience in:
  • Classification, regression, clustering, anomaly detection

Generative AI

• Hands-on experience with:
  • Prompt engineering and evaluation
  • Fine-tuning approaches (LoRA, PEFT)
• Use cases in:
  • Conversational AI

Agentic AI

• Experience building:
  • Autonomous agents for workflow automation
• Familiarity with:
  • Planning, memory, and tool usage in agents

Insurance / BFSI Domain Knowledge

• Strong understanding of:
  • Underwriting processes and risk scoring
  • Fraud detection techniques in insurance
• Frameworks: PyTorch / TensorFlow, Hugging Face
• Cloud: AWS / Azure / GCP
• Model deployment, monitoring, and lifecycle management
• Experience integrating AI with enterprise systems (APIs, core insurance platforms)

Preferred Qualifications

• Experience working with insurance companies, TPAs, or InsurTech firms
  • OCR tools (for claims/document digitization)
  • Knowledge graphs for policy relationships
• Familiarity with regulatory frameworks in India or glob