AI Engineer - Copilot studio

BMC Software, Inc.; Maharashtra; On-site; INR 2,415,000 - 3,267,000; Full time

Job summary

BMC Software, Inc. in India seeks a Technical Solutions Specialist (TSS) to join our AI & Automation team. You’ll take solution ideas from 0 to production, designing, building, and running GenAI and automation solutions for internal enterprise use.

This is a hands-on technical role within IT. You’ll write code, build agents, integrate systems, and collaborate with platform, security, and infra teams. The ideal candidate has 4–7 years of hands-on delivery and cloud experience with Azure or AWS.

Qualifications

• 4-7 years hands-on software or automation delivery experience.
• Hands-on experience with at least one major cloud - Azure or AWS.
• Experience building GenAI solutions in production.
• Practical understanding of RAG: embeddings, vector databases, chunking strategies.
• Experience with React or a similar modern front-end framework.
• Familiarity with Copilot Studio and Power Platform.
• Experience in enterprise IT change management and cross-team dependencies.
• Clear communication skills - verbal and written.

Responsibilities

• Build and deliver AI & Automation solutions in production.
• Take ideas from discovery to production - design, build, deploy, and support.
• Break down complex business problems into structured, testable solutions.
• Build agents on Copilot Studio, automations on Power Platform, and services on Azure or AWS.
• Write production code in Python and/or TypeScript; develop front-end components in React where needed.
• Diagnose and fix production issues across APIs, integrations, cloud services, and data flows.
• Design and tune RAG pipelines to improve agent accuracy.
• Integrate LLM services with guardrails, logging, and fallbacks.

Skills

GenAI solutions

Azure

AWS

React

Copilot Studio

Power Platform

CI/CD

Tools

Copilot Studio

Power Platform

Azure

AWS

React

GitHub Actions

Job description

You may occasionally be required to travel for business

Description and Requirements

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

We’re hiring a Technical Solutions Specialist (TSS) to join our AI & Automation team. You’ll take solution ideas from 0 to N - designing, building, and running GenAI and automation solutions that solve real business problems for internal enterprise consumption.

This is a hands-on technical role within our IT function. Everything we build is for internal business teams. You’ll write code, build agents, integrate systems, and work closely with cross-functional teams. You should be comfortable operating in an environment with clear segregation of duties, where influence and collaboration matter as much as technical skill.

What You’ll Do

• Build and Deliver AI & Automation Solutions
• Take solution ideas from concept to production - discovery, design, build, deploy, and support.
• Break down messy business problems into structured, testable solutions.
• Build agents on Copilot Studio, automations on Power Platform, and custom services on Azure or AWS.
• Write production code in Python and/or TypeScript; build front-end components in React where needed.
• Diagnose and fix production issues across APIs, integrations, cloud services, and data flows.
• Build and tune RAG pipelines - chunking, embeddings, vector stores - to improve agent accuracy.
• Handle real-world GenAI edge cases: token limits, malformed documents, hallucinations, latency, cost.
• Know when GenAI is the right answer and when it isn’t. Pick the right tool for the problem.
• Integrate LLM services responsibly into enterprise workflows with proper guardrails, logging, and fallbacks.

Enterprise-Grade Thinking

• Design with enterprise realities in mind: security, compliance, environment segregation, change control, and auditability.
• Work within a segregation-of-duties model - coordinate with platform, security, and infra teams instead of going around them.
• Contribute to runbooks, deployment docs, and operational playbooks so knowledge isn’t stuck with one person.
• Work across globally distributed teams. Give clear async updates and come prepared to sync discussions.
• Speak the language of engineering, IT, and business stakeholders – and translate between them.
• Raise risks, blockers, and unknowns early. Don’t let problems surface late.
• Own your workstream end-to-end. Ask for help when needed.

Agile & DevOps

• Participate in sprint planning, stand‑ups, and backlog grooming (Jira or equivalent).
• Use Git, GitHub Actions or Azure DevOps for version control and CI/CD.
• Do proper local testing and regression checks before handing off to SIT/UAT.

What We’re Looking For

• 4-7 years of hands-on software or automation delivery experience.
• Hands-on experience with at least one major cloud - Azure or AWS.
• Experience building GenAI solutions in production - not just prototypes or notebooks.
• Practical understanding of RAG: embeddings, vector databases, chunking strategies, retrieval quality.
• Experience with React or a similar modern front-end framework.
• Experience with Microsoft Copilot Studio and Power Platform (Power Automate, Dataverse). Familiarity with Azure AI Search, Azure OpenAI, Azure Document Intelligence, or AWS Bedrock equivalents.
• Comfort working in enterprise IT environments with formal change management and cross-team dependencies.
• Clear communication skills - verbal and written. Able to push back constructively.

Nice to Have

• Experience integrating with enterprise systems (Salesforce, Zuora, SharePoint, etc.).
• Exposure to agentic frameworks and multi-agent orchestration.
• Awareness of AI governance, security, and compliance practices.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,841,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.

( Returnship@BMC )

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce.