Research Analyst - Market & Competitive Intelligence AI Enablement

BMC Software, Inc.; Maharashtra; On-site; INR 2,415,000 - 3,267,000; Full time

Job summary

BMC Software, Inc. is seeking a strategic, execution-oriented professional to drive AI-enabled Market & Competitive Intelligence and support Digital Sales PMO and administration.

The role blends hands-on AI implementation with rigorous program management, coordinating across Sales, Digital Sales, Product Management, Pre-Sales, Marketing, Strategy, and Technology. The ideal candidate will build AI capabilities, govern AI usage, and deliver reliable, stakeholder-aligned intelligence outputs while

Qualifications

• 5-8+ years of relevant experience across AI enablement, business operations, market or competitive intelligence, research, PMO, program management, or related business functions.
• Demonstrated hands-on experience with Generative AI platforms, AI agents, Copilot technologies, prompt engineering, retrieval and grounding approaches, research automation, or intelligent workflow solutions.
• Experience designing, implementing, administering, or supporting AI-enabled business processes, agents, knowledge repositories, or research solutions.
• Experience establishing or applying AI governance, evaluation, responsible-AI, quality-assurance, and adoption practices in a business environment.
• At least 3 years of experience supporting enterprise programs, PMO activities, strategic initiatives, cross-functional operations, or Digital Sales programs.

Responsibilities

• Lead the adoption and operationalization of Generative AI, Agentic AI, and intelligent automation solutions across the Market & Competitive Intelligence function.
• Design, build, deploy, administer, and continuously improve AI-powered intelligence agents that support competitive intelligence, customer intelligence, market research, executive briefings, and knowledge discovery.
• Develop and manage AI-enabled research workflows that integrate approved internal repositories, external data sources, analyst content, and enterprise knowledge assets.
• Create and optimize prompts, agent instructions, orchestration workflows, grounding strategies, and retrieval approaches to improve AI outputs.
• Establish and apply AI governance, risk-management, responsible-AI, and quality-assurance processes to ensure trusted, compliant intelligence deliverables.
• Partner with MCI and business stakeholders to identify, prioritize, prototype, and implement AI use cases that improve research productivity and decision support.
• Build and maintain AI knowledge repositories, prompt libraries, reusable agent components, templates, documentation, and best practices for scalable intelligence operations.
• Evaluate emerging AI technologies, platforms, models, and industry developments for opportunities or innovation within intelligence.
• Define, measure, and report AI adoption, usage, output quality, productivity improvements, and operational effectiveness across initiatives.
• Develop AI-driven reporting, automated intelligence updates, executive insights, and self-service knowledge delivery, as a SME for Copilot and AI agents.

Skills

AI enablement

PMO

Program management

Market intelligence

Competitive intelligence

Copilot technologies

Prompt engineering

Research automation

Stakeholder coordination

Executive reporting

Tools

Microsoft Copilot

Copilot Studio

Power Platform

Power BI

Job description

You may occasionally be required to travel for business

Description and Requirements

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

B usines U nit

The Sales Innovation, Growth and Market Acceleration (SIGMA) group partners with the Sales organization to improve seller productivity, strengthen customer engagement, and accelerate growth. This role supports two complementary priorities within SIGMA: AI-enabled Market & Competitive Intelligence and the operational execution of Digital Sales programs.

About the Role

We are seeking a strategic and execution-oriented professional for a dual-role position supporting Market & Competitive Intelligence AI Enablement (50%) and Digital Sales PMO and Administration (50%).

The successful candidate will help transform traditional market and competitive intelligence into an AI-enabled function through Generative AI, Agentic AI, automation, intelligent research workflows, and Copilot-based solutions. In parallel, the individual will provide PMO and operational support for Digital Sales programs, ensuring effective governance, coordination, reporting, process administration, and execution management.

The ideal candidate combines hands-on AI implementation experience with strong program management, stakeholder coordination, business operations, and administrative capabilities. The individual must be comfortable building and scaling AI capabilities while delivering disciplined operational execution across the two workstreams.

Indicative role allocation: 50% MCI AI Enablement | 50% Digital Sales PMO and Administration

Primary Roles and Responsibilities

• Lead the adoption and operationalization of Generative AI, Agentic AI, and intelligent automation solutions across the Market & Competitive Intelligence function.
• Design, build, deploy, administer, and continuously improve AI-powered intelligence agents that support competitive intelligence, customer intelligence, market research, executive briefings, and knowledge discovery.
• Develop and manage AI-enabled research workflows that integrate approved internal repositories, external data sources, analyst content, and enterprise knowledge assets.
• Create and optimize prompts, agent instructions, orchestration workflows, grounding strategies, and retrieval approaches to improve the quality, consistency, traceability, and reliability of AI-generated outputs.
• Establish and apply AI governance, evaluation, risk-management, responsible-AI, and quality-assurance processes to ensure trusted, compliant, source-backed, and business-ready intelligence deliverables.
• Partner with MCI and business stakeholders to identify, prioritize, prototype, and implement AI use cases that improve research productivity, insight generation, knowledge access, and decision support.
• Build and maintain AI knowledge repositories, prompt libraries, reusable agent components, templates, documentation, and best practices that enable scalable intelligence operations.
• Evaluate emerging AI technologies, platforms, models, and industry developments to identify opportunities or innovation and continuous improvement within the intelligence function.
• Define, measure, and report AI adoption, usage, output quality, productivity improvements, business outcomes, and operational effectiveness across supported initiatives.
• Develop AI-driven reporting, automated intelligence updates, executive insight experiences, and self-service knowledge-delivery capabilities, while acting as a subject matter expert for Copilot, Copilot Studio, AI agents, prompt engineering, research automation, and intelligent workflow design.

Digital Sales PMO and Administrative Support (50%)

• Provide PMO support for Digital Sales initiatives, including planning, scheduling, action tracking, dependency management, governance, and delivery coordination.
• Maintain project plans, roadmaps, milestone trackers, RACI matrices, risk and issue logs, decision records, and success metrics for assigned programs.
• Coordinate meetings and operating cadences, prepare agendas and pre-reads, document decisions and actions, and follow up with owners to support timely closure.
• Coordinate global Digital Sales stakeholders and cross-functional teams to maintain alignment, visibility, and execution against agreed priorities.
• Prepare and maintain dashboards, status reports, leadership updates, and other operational communications using accurate and current program data.
• Support process administration, documentation, knowledge repositories, intake and prioritization workflows, access requests, and other recurring operational activities.
• Track program risks, issues, dependencies, and change-management or adoption activities, escalating items that require leadership attention.
• Support the administration and operational governance of Digital Sales tools and platforms, including user access, vendor coordination, license or usage tracking, adoption reporting, and issue follow-through.

Required Experience

• 5-8+ years of relevant experience across AI enablement, business operations, market or competitive intelligence, research, consulting, PMO, program management, or related business functions.
• Demonstrated hands-on experience with Generative AI platforms, AI agents, Copilot technologies, prompt engineering, retrieval and grounding approaches, research automation, or intelligent workflow solutions.
• Experience designing, implementing, administering, or supporting AI-enabled business processes, agents, knowledge repositories, or research solutions.
• Experience establishing or applying AI governance, evaluation, responsible-AI, quality-assurance, and adoption practices in a business environment.
• At least 3 years of experience supporting enterprise programs, PMO activities, strategic initiatives, cross-functional operations, or Digital Sales programs.
• Strong organizational and program-coordination skills, including experience managing plans, schedules, actions, risks, dependencies, documentation, and recurring governance cadences.
• Experience creating executive reports, dashboards, presentations, operational metrics, and concise business communications.
• Experience coordinating senior stakeholders and global, cross-functional teams across Sales, Digital Sales, Product Management, Pre-Sales, Marketing, Strategy, or Technology functions.
• Ability to balance AI initiatives and operational workstreams, work independently, manage competing priorities, and deliver consistently in a fast-paced environment.
• Proficiency with Microsoft 365 productivity and collaboration tools, including Excel, PowerPoint, Word, Teams, and SharePoint.
• Strong attention to detail, data accuracy, confidentiality, and follow-through.

Preferred Qualifications

• PMP, Agile, Scrum, or related program-management certification.
• Hands-on experience with Microsoft Copilot, Copilot Studio, Power Platform, Power Automate, Power BI, or similar AI, automation, and analytics platforms.
• Experience supporting Digital Sales, sales operations, seller productivity, sales technology, or AI transformation programs.
• Exposure to enterprise software, automation, AI, cloud, data, infrastructure, workload automation, AIOps, observability, DevOps, or mainframe markets is desirable.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,841,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

We use AI technology to support parts of our recruitment process, but people— not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgement.

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