Agentforce Architect

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru, Karnataka, is seeking an Agentforce Architect to lead end-to-end solution architecture across Agentforce, Salesforce CPQ and Revenue Cloud Advanced. You will design agent-driven workflows and integration patterns.

The role emphasizes thoughtful use of LLMs and traditional automation, with a focus on security, observability, and cost-efficient architectures. Collaboration with global delivery teams and mentoring junior architects are key aspects of the

Qualifications

• Extensive Salesforce CPQ/Revenue Cloud architecture experience.
• Proven ability to design enterprise CPQ/Quote-to-Cash solutions.
• Credentials in Salesforce architecture are preferred.
• Experience with MuleSoft and large integration landscapes is a plus.
• Ability to communicate architecture to engineers and leadership.

Responsibilities

• Own end-to-end solution architecture across Agentforce, Salesforce CPQ and Revenue Cloud Advanced.
• Architect agent-driven workflows across opportunity, pricing, quoting, contracting, ordering and revenue lifecycle.
• Design agent orchestration patterns including tool calling and memory management.
• Architect integration of Agentforce with Salesforce automation, Apex, Flow, APIs and MuleSoft.
• Define use of LLMs, deterministic logic, workflow engines and automation strategies.
• Design context engineering, grounding, retrieval depth and metadata filtering.
• Establish secure agent action patterns with least-privilege access and human-in-the-loop checks.
• Define AI evaluation frameworks covering grounding, latency and business outcomes.
• Establish observability across agent reasoning paths and integration failures.
• Assess trade-offs across quality, latency, context window, cost and enterprise constraints.
• Architect resilient action layers for revenue processes with strong consistency.
• Advise on consumption economics and AI token optimization to control run-time cost.
• Lead architecture reviews, governance and global delivery collaboration.
• Mentor technical architects, developers and Agentforce specialists.

Skills

Salesforce Agentforce concepts

Salesforce CPQ & Revenue Cloud

Sales Cloud architecture

Agent orchestration

Multi-agent architectures

Memory/session management

Interoperability concepts

RAG and retrieval optimization

Context engineering

AI observability

Security design (least-privilege)

LLM selection & trade-offs

NLP basics (intent/entity)

Apex/Lightning/Flow/APIs

Asynchronous processing & idempotency

Security architecture & data保护

Tools

MuleSoft

APIs

Job description

Job Summary

We are currently seeking an Agentforce Architect to join our team in Karnataka, India.

Responsibilities

• Own end-to-end solution architecture across Agentforce, Salesforce CPQ and Revenue Cloud Advanced.
• Architect agent-assisted and agentic workflows across opportunity, configuration, pricing, quoting, contracting, ordering and revenue lifecycle processes.
• Design agent orchestration patterns, including tool/function calling, workflow delegation, multi-agent patterns, state management and memory.
• Architect integration of Agentforce with Salesforce automation, Apex, Flow, APIs, MuleSoft and external enterprise services.
• Define appropriate use of LLMs, deterministic logic, workflow engines and traditional automation, rather than defaulting all use cases to generative AI.
• Design context engineering and retrieval strategies, including structured/unstructured grounding, retrieval depth, metadata filtering and relevance optimization.
• Establish secure agent action patterns using least-privilege access, guardrails, validation, approval checkpoints and human-in-the-loop mechanisms.
• Define AI evaluation frameworks covering answer quality, grounding, hallucination, task completion, tool selection, latency and business outcomes.
• Establish observability across agent reasoning paths, actions, integration failures, token/credit consumption and operational performance.
• Assess model and platform trade-offs across quality, latency, context window, cost, privacy and enterprise constraints.
• Architect resilient action layers and transactional integration patterns for revenue processes where consistency and recoverability are critical.
• Advise programs on consumption-based economics, AI credit/token optimization and architectural approaches to control run-time cost.
• Lead architecture reviews, design authorities and technical governance across global delivery teams.
• Mentor technical architects, developers and Agentforce specialists.

Required Technical Expertise

• Salesforce Agentforce and associated agentic architecture concepts.
• Salesforce CPQ and Revenue Cloud Advanced / Revenue Lifecycle Management.
• Salesforce Sales Cloud and core platform architecture.
• Agent orchestration and tool/function calling.
• Multi-agent architectures, delegation and coordination patterns.
• Agent state, short/long-term memory and session/context management.
• MCP and agent-to-agent interoperability concepts/patterns.
• RAG, semantic/vector search, embeddings, chunking and retrieval optimization.
• Context engineering beyond basic prompt engineering.
• Evaluation frameworks and AI observability.
• AI safety, grounding, guardrails and least-privilege action design.
• LLM model selection and architectural trade-offs.
• Classic NLP concepts including intent classification, entity extraction, semantic similarity and ranking.
• Apex, Lightning Platform, Flow, APIs and enterprise integration patterns.
• Strong understanding of asynchronous processing, transaction boundaries, resiliency, retries and idempotency.
• Security architecture including sharing, CRUD/FLS, permission models and data protection.

Preferred Qualifications

• 15+ years overall technology experience; 10+ years in Salesforce CPQ / Revenue Cloud architecture.
• Proven experience architecting enterprise CPQ / Quote-to-Cash implementations.
• Salesforce Application/System/Technical Architect credentials strongly preferred.
• Agentforce and Revenue Cloud-related certifications or demonstrable implementation experience.
• Experience with MuleSoft and large enterprise integration landscapes preferred.
• Ability to communicate architectural decisions to both engineering teams and senior business stakeholders.