AGM-CVM Regional Operations Lead

Vodafone Idea Limited; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Vodafone Idea Limited, Mumbai, is seeking a Regional Operation Manager in Corporate Consumer Marketing to drive revenue through efficient campaign execution and insight-driven improvements. You will oversee campaign operations, ensure governance, and lead process automation initiatives to enhance accuracy and speed.

The role requires a graduate/MBA with 5-6 years’ experience in customer campaigns, plus strong MS Excel, Access and PowerPoint skills and a collaborative mindset.

Qualifications

• Graduate/MBA with 5-6 years of experience handling customer campaigns.
• Proficient in MS Excel, Access and PowerPoint.
• Strong communication, analytical and collaborative skills.

Responsibilities

• Campaign Operations: Ensure end-to-end error-free campaign execution in a time-bound manner.
• Campaign analysis: Provide constant insights on campaign performance across channels.
• Business development / Processes & Compliance: Develop automated work processes to improve efficiency and governance.

Skills

MS Excel

MS Access

PowerPoint

Communication

Analytical thinking

Collaboration

Education

Graduate/MBA

Tools

MS Excel

MS Access

PowerPoint

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Were proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VILs goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Regional Operation Managers – Corporate Consumer Marketing

Job Level/ Designation

M2, AGM

Function / Department

Consumer Marketing

Location

Corporate Office – Mumbai

Job Purpose

Support circle in increasing consumer business revenue, through error free campaign execution. Tracking campaigns & identify opportunities to improve campaign efficiency.

Key Result Areas/Accountabilities

• Campaign Operations
  • Ensure end to end error free campaign execution in a time bound manner
  • Using all communication mediums optimally, tracking capacity utilization & planning expansion
  • Responsible for rigor & governance, quality checks and audits
• Campaign analysis
  • Ensure constant insights and inputs on campaign performance vs CG and UCG
  • Campaign results to include all channels
  • Benchmarking across circles on medium/verbiage
• Business development /Processes & Compliance
  • Developing automated work processes to achieve high level of efficiency and accuracy
  • Managing scripts, calendar, frequency and other aspects of communication

Core Competencies, Knowledge, Experience

• Graduates/MBA with 5-6 years of experience handling customer campaign
• Good command over MS Excel,Access,Power point
• Good communication skills, analytical & Collaborative mindset

Must have technical / professional qualifications

• Graduate/MBA

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership

Requirements