AGM - National Strategic Accounts

Vodafone Idea Limited; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Vodafone Idea Limited in Bengaluru seeks a Client Manager to own the relationship with Enterprise Customers across the full life cycle, from opportunity to closure, with a focus on revenue growth and cross-selling across product lines.

You will coordinate with cross-functional teams to ensure seamless order fulfilment, billing, and issue resolution, while maintaining strong customer engagement and strategic account plans.

Qualifications

• Experience handling Strategic Accounts and C-level engagement.
• MBA and Engineering background preferred.
• 5+ years of experience.
• Should have preferably worked with Telecom, Technology Companies.

Responsibilities

• Own end-to-end relationship with Enterprise Customers across the Life Cycle.
• Drive incremental revenue and cross-sell/up-sell across product lines.
• Coordinate with cross-functional teams for tariff offerings, order fulfilment, and issue resolution.
• Monitor SLA/ MSA adherence and service delivery.
• Assist Collections to ensure timely payments and reduce bad debts.
• Maintain detailed account dossiers and heat maps with periodic updates.

Skills

Global accounts

Enterprise sales

Change management

Matrix environment

Team leadership

Communication

Education

MBA + Engineering

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Job Purpose

• The Client Manager is responsible to understand the business and most important be a bearer of relationship with Enterprise Customer, with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers. End to end operational excellence for the entire customer life cycle journey from opportunity to closure. The role of Client Manager is to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key Result Areas/Accountabilities

• Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers.
• Responsible for the incremental revenue growth on all product lines.
• Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
• Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
• Business planning & Accurate Forecasting – on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.
• Coordination with Cross Functional team to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
• Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
• Facilitating Collections Team to ensure timely payments and reduction in bad debts
• Manages detailed Account Dossier, Accont plans , Heat Map and update periodically.
• Adhere and comply to all processes and systems of VIL & VIBS
• Collaborative aproach within the team and organisation
• Account Engagement and Account Mapping across multi levels /verticals
• End to end operational responsibility leading to CXX

Core Competencies, Knowledge, Experience

Competencies

• Experience in managing global and a track record of global accounts/ enterprise solution selling
• Experience in complex change management and operating in a matrix, fast moving and technical environment.
• Experience in working in multi-cultural environment ability to manage an international and distributed team.
• Team player, strong influence and relationship management skills, customer centric.
• Strong communication and decision making skills– ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments

Learning

• To learn new products and services so as to be updated with the Customer needs and market trends
• Apply the learning in own Customer scenario

Must Have Technical/ Professional Qualifications

• Experience handling Strategic Accounts and C-level engagement
• Education: MBA and Engineering background preferred
• 5+ years of experience
• Should have preferably worked with Telecom, Technology Companies

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership