AGM - Client Servicing

Expression 360 Services India Ltd.; Delhi; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Expression 360 Services India Ltd. in Delhi seeks an experienced Assistant General Manager (AGM) – Client Servicing to lead strategic client relationships across advertising, digital, and integrated campaigns.

You will drive communication strategy, oversee creative and content teams, and mentor staff while collaborating with cross-functional teams to deliver impactful campaigns for Government ministries and PSUs.

Qualifications

• 10–15 years of experience in advertising, digital, or integrated agencies.
• Proven track record in Government Ministries, PSUs or public sector accounts.
• Strong client servicing, branding, content, and digital strategy.
• Ability to lead cross-functional teams and manage high-value accounts.
• Excellent communication, presentation, and negotiation skills.

Responsibilities

• Lead Government and PSU client accounts and develop integrated strategies.
• Translate client briefs into effective campaigns and content.
• Collaborate with creative, digital, and strategy teams to deliver campaigns.
• Lead planning, client presentations, and pitches.
• Build long-term relationships and identify growth opportunities.
• Mentor teams and ensure timely delivery.
• Monitor campaign performance and provide strategic recommendations.
• Represent the agency in senior stakeholder discussions.

Skills

Client servicing

Strategic leadership

Advertising & digital

Integrated campaigns

Relationship management

Job description

Job Title: Assistant General Manager (AGM) – Client Servicing

About the Role

We are seeking an experienced client servicing professional with 10–15 years in advertising, digital, or integrated communication agencies. The role requires a strategic leader who can drive client relationships, communication strategy, creative thinking, social media, content, and integrated campaigns while collaborating with cross-functional teams.

Key Responsibilities

• Lead and manage Government and PSU client accounts.
• Develop integrated communication and social media strategies.
• Translate client briefs into effective creative and communication solutions.
• Collaborate with creative, content, digital, and strategy teams to deliver impactful campaigns.
• Lead campaign planning, client presentations, and pitch proposals.
• Build long-term client relationships and identify account growth opportunities.
• Mentor teams and ensure timely project delivery.
• Monitor campaign performance and provide strategic recommendations.
• Represent the agency in client meetings and senior stakeholder discussions.

Requirements

• 10–15 years of experience in advertising, digital, or integrated communication agencies.
• Proven experience managing Government Ministries, PSUs or public sector communication accounts.
• Strong understanding of client servicing, branding, content, creative strategy, digital, and social media.
• Experience in developing communication strategies, pitch presentations, and integrated campaigns.
• Ability to manage senior stakeholders, lead cross-functional teams, and handle multiple high-value accounts.
• Excellent communication, presentation, negotiation, and leadership skills.
• Strong strategic thinking with the ability to translate client briefs into impactful communication solutions.