AGM / AVP - Trust & Safety (Transformation)

Golden Opportunities; Thane; Presencial; INR 4.200.000 - 5.400.000; Jornada completa

Descripción de la vacante

Golden Opportunities in Thane, India is seeking a senior transformation leader with 17+ years of Trust & Safety experience to carve out AI-led solutions for existing engagements and new opportunities. You will drive transformation across annotation, localization, and moderation workflows, enabling human-in-the-loop models for accuracy and contextual judgment.

The role requires identifying inefficiencies, driving improvements in accuracy and productivity, translating policies into operational

Formación

• 17+ years of experience in Trust & Safety transformation, solutions delivery
• Experience carving out AI-led solutions for existing engagements and new deals/RFPs/RFIs
• Knowledge of transformation across annotation, localization, and moderation workflows

Responsabilidades

• Define and implement transformation across annotation, localization, and moderation workflows
• Enable human-in-the-loop models for accuracy and contextual judgment
• Identify inefficiencies and drive improvements in accuracy, SLA adherence, and productivity
• Translate policies into operational workflows and annotation guidelines
• Ensure compliance with platform policies, legal regulations and content standards
• Collaborate with internal tech teams on tools, platforms, and model performance
• Generate insights to improve model performance and operational efficiency
• Identify abuse patterns and risk areas
• Support solutioning and roadmap development; present insights to stakeholders

Conocimientos

Trust & Safety transformation

Customer service

Automation

AI solutions

Digital transformation

RFI/RFQ

Educación

Bachelor's degree or MBA

Descripción del empleo

• Work Model : - Work from office
• Candidate Expectation
• Total work experience of 17+ Years in Trust & Safety Transformation, Solutions .
• Minimum 15 years, Bachelor s degree, MBA or equivalent from a reputed institution.
• Preferred candidate Industry
• Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Job Description:

• 17-21 Year of experience in Carving out attractive AI led solutions for both existing engagements & new delas/RFPs/RFIs
• Define and implement transformation across annotation, localization, and moderation workflows
• Enable human-in-the-loop models for accuracy and contextual judgementIdentify inefficiencies and drive improvement in accuracy, consistency, SLA adherence, and productivity metrics
• Translate Trust & Safety policies into operational workflows and annotation guidelines
• Ensure compliance with platform policies, legal regulations and content standards
• Collaborate with internal tech teams on tools, platforms, and model performance
• Generate insights to improve model performance and operational efficiency
• Identify abuse patterns, harmful content trends, and risk areas
• Collaboration with Operations, QA teams & Business stakeholders
• Support solutioning, Transformation roadmap development Present insights and recommendations to internal and external stakeholders
• Flexible with Global work timings
• Mandatory Key skills: Trust & Safety transformation, Customer service ,Automation, AI solutions, Trust & Safety, Digital transformation solutioning RFI,RFQ.
• Good to have : Digital transformation, AI certifications, AI Solutions.