Senior Manager - Trust & Safety Operations - GO/JC/4850/2026

Golden Opportunities; Hyderabad; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Golden Opportunities in Hyderabad seeks a Senior Manager- Strategy & Delivery (Trust & Safety) to shape transformation roadmaps and foster trusted client relationships. You will lead end-to-end RFP responses, craft differentiated proposals, and evolve offerings around AI agents and intelligent automation.

Develop pointsof-view on the future of trust & safety, push analytics-backed narratives, and drive talent strategy for Gen AI-led delivery, ensuring strategic alignment with client outcomes.

Qualifications

• MBA from premier business school with strong academic record.
• 12+ years in strategy, management consulting, or technology services.
• Experience in trust & safety, or digital content operations, and CX operations.
• Proven ability to lead client-facing strategy and delivery.

Responsibilities

• Shape transformation roadmaps and build relationships with senior client stakeholders.
• Lead end-to-end RFP responses, solution design, and commercial constructs.
• Define and evolve offerings around AI agents, ML-driven quality, and intelligent automation.
• Position the practice with industry analysts and develop market narratives.
• Develop POVs and client sessions on trust & safety and AI-driven operations.
• Provide strategic oversight to delivery and tie operational performance to outcomes.

Skills

Trust & Safety

CX operations

Global clients

Analytical skills

Communication

Project management

Stakeholder management

Education

MBA (IIM/ISB/XLRI/ FMS/ SPJIMR/ MDI)

Job description

Job Title: Senior Manager- Strategy & Delivery (Trust & safety)

Job Location – Hyderabad

Work Model – Work from Office

Total and Relevant Experience – Should have 12+ years of Experience in Strategy, management consulting, technology services, operations transformation, client-facing strategy and delivery, solution, and business growth.

Candidate Location - Anywhere

Qualification

MBA from a premier / tier-1 business school (IIM, ISB, XLRI, FMS, SPJIMR, MDI, or equivalent), with a strong academic track record

Job Description

Shape transformation roadmaps, build trusted relationships with senior client stakeholders, and identify, shape, and close new growth opportunities.

Lead end-to-end RFP responses and solution design win themes, capability narratives, and commercial constructs partnering across presales, delivery, and commercial teams to bring sharp, differentiated proposals to market.

Define and evolve the practice's offerings around AI agents, agentic workflows, ML-driven quality, and intelligent automation.

Drive how the practice is positioned with leading industry analysts. Build the data-backed story behind capability, scale, and the evolving commercial model, and represent the practice in briefings and recognitions.

Develop points of view, narratives, and client-facing sessions on the future of trust & safety, content moderation, and customer operations in an AI-first world.

Provide strategic oversight to delivery, connecting operational performance to client outcomes and commercial health, and stepping in on the engagements that matter most.

Shape talent strategy and capability frameworks for an AI-fluent operations workforce from how we assess and grow people to how we build readiness for Gen AI-led delivery

Mandatory skill

Domain experience in trust & safety, content moderation, or digital content operations. A background in customer support / CX operations.

Experience working with global technology or digital-platform clients.

Strong analytical, communication, project management, and stakeholder engagement skills.