Work Model : Work from office
Job Title: AGM/AVP- F&A Delivery
Job Location : Bangalore
Work Model : Work from office
Candidate Expectations & Responsibilities
Candidate must have minimum 17-25+ years of experience in FAO operations, PTP, OTC, RTR. Led Large delivery teams of 200-300+ FTEs, for key global accounts in finance operations across all towers. Preferable Qualification: Accounting & Finance – CA, B. Com/ M. Com, ICWA, MBA Driving operations, understanding customer transformation and digitization needs, executing high impact transformation projects as a part of delivery etc. Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)
Key Roles & Responsibilities
- Overseeing the daily business and administrative operations and improving operating procedures for optimal efficiency
- Assessing and enhancing the efficiency of internal and external operational processes
- Leading and motivating staff to achieve organizational objectives
- Overseeing the recruitment process to attract the best candidates and reduce employee turnover
- Mentoring and inspiring employees to key into the vision of management
- Establishing policies that improve and promote account vision and culture
- Evaluating company performance and recommend strategies to improve results
- Collaborating with management and other stakeholders to raise capital and carry out other business-expanding strategies
- Provide strategic direction for delivery excellence, operating model maturity, SLA/KPI achievement, productivity improvement, and standardization across accounts, geographies, and service lines.
- Manage large teams through effective people leadership, performance management, succession planning, recruitment, capability building, engagement, and appraisal governance.
- Drive process re-engineering, transitions, migrations, automation, continuous improvement, and transformation initiatives to enhance efficiency, control, scalability, and customer experience.
- Partner with clients, senior leadership, internal stakeholders, delivery teams, technology teams, and support functions for governance reviews, escalations, audits, contract changes, and business growth opportunities.
- Champion digital enablement by leveraging ERP platforms, workflow tools, analytics, dashboards, automation solutions, and business intelligence capabilities such as SAP, Oracle, HFM, BPC, Blackline, Azure, Power BI, and Alteryx.
- Deep understanding of finance shared services, BPO delivery models, global service delivery, service management, and cross-functional operating environments.
- Strong exposure to ERP platforms and enabling technologies, including SAP ECC/S4HANA, Oracle, HFM, BPC, Blackline, Azure, Power BI, Alteryx, workflow tools, and reporting automation solutions.
- Excellent leadership and communication skills, including executive stakeholder management, client engagement, presentation, negotiation, conflict resolution, articulation, and multitasking.
- Proven ability to manage client-facing operations, governance forums, KPI reviews, audit readiness, service reviews, business continuity, contractual commitments, and commercial discussions.
- Strong experience in program management, transitions, transformation roadmaps, change management, process stabilization, and large-scale operational improvement initiatives.
- Proven experience in a senior executive role
- In-depth understanding of the industry and the workings of different departments of a company, including finance, recruitment and human resources
- Excellent leadership and organizational skills
- Knowledge of accounting, financial analysis and data analysis
- Outstanding written and oral communication skills
- Strategic planning and business development
- Must be flexible with shifts as per requirement of client
Leadership & Behavioural Skills
- Executive presence and strong communication skills
- Ability to influence senior stakeholders and manage ambiguity
- Strong decision-making and problem-solving capability
- High emotional intelligence and conflict management skills
Delivery & Commercial Skills
- Program and portfolio management
- Financial acumen and P&L management
- Contract interpretation and commercial awareness
- Data-driven performance management
- Flexible with shifts as per business required
Mandatory Skills
F&A, Finance and Accounts, PTP, RTR, OTC, FP&A, Finance Operations, Finance Transformation, F&A Delivery, Finance & Accounting operations, Large Team
Good to Have Skills:
Process Excellence, PMP certified, Six sigma certified