AGM / Associate expert , Chapter lead Field Engineering

Kone México; Chennai District; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

KONE India seeks a Head of Domain, Field Engineering for Maintenance, Repair and Installation development to guide the India R&D field engineering team. The role shifts maintenance from visit-based to data-driven, including on-site and remote inspections, with focus on preventive maintenance and reliability.

You will collaborate with R&D, IT and business lines to develop methods, RAM analyses, and AI-enabled solutions while advancing maintenance strategy and service delivery.

Qualifications

• MSc or BSc in a relevant field and strong maintenance background.
• Experience with maintenance management and repairs.
• Familiarity with RAM methods and data analysis concepts.

Responsibilities

• Lead and develop preventive maintenance to deliver high-quality solutions and operational excellence.
• Act as Technical Lead on projects, optimizing maintenance visits and driving digital maintenance processes.
• Serve as Innovation Champion for Field Engineering, piloting new technologies and practices.
• Conduct and support reliability-centered maintenance using data analyses and RAMs simulations.
• Provide insights to improve operational efficiency and service delivery processes.
• Ensure compliance with maintenance codes, standards, contracts and policies.
• Collaborate with R&D, global lines and country companies to co-create solutions.
• Monitor metrics like field productivity, COR and uptime; drive corrective actions.
• Define and track internal KPIs to measure domain productivity.

Skills

Leadership

RAM methodologies

Data analyses

Generative AI

Preventive maintenance

Project leadership

Analytics

Education

MSc or BSc in relevant field

Job description

KONE is a global leader in the elevator and escalator industry, making people’s journeys safe, convenient, and reliable with smart and sustainable People Flow®. In a world where cities are constantly evolving and more and more people choose to live in them, we at KONE stand with one clear aim: to shape the future of cities. We make urban life more vibrant and livable. And we do it by enabling safe, sustainable, and effortless people flow for all. We help cities leave a positive mark on the planet - for the next century and beyond. We shape the future of cities. KONE Technology and Innovation Unit (KTI) is where the magic happens at KONE. It's where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies. KONE R&D brings together top talent from different disciplines into an industry-leading product and technology organization. We thrive in solving complex customer challenges, connecting legacy with the latest technologies across hardware and software engineering. In fact, roughly half of our R&D roles are in software. Agile ways of working mean that we are better able to meet our customers’ rapidly evolving needs for speed and innovation, in a global environment. R&D unit in KTI is responsible for developing digital services at KONE. It’s the development engine for our Digital Services such as KONE 24/7 Connected Services, Office Flow and Partnership Ecosystem. Our common goal at KONE is to keep the end users safe and people flow uninterrupted. KONE moves 2 billion people every day and that means our services can really make cities better places to live.

We are now looking for Head of Domain, Field engineering for Maintenance, Repair and Installation development to lead KONE India R&D field engineering team for maintenance and repair method development, both on-site and off-site (remote) inspections and interventions. The role will focus on transforming traditional maintenance operations from visit based conventional approach to data driven digitally enabled service delivery including inspections and repairs. Work will require leadership experience and knowledge in Preventive Maintenance and Repairs, digitalization, maintenance strategy development and reliability analyses. You will work together with several R&D, IT and innovation units with close collaboration with business lines and country companies.

Key Responsibilities

• Lead and develop the Preventive Maintenance to deliver high-quality solutions and operational excellence.
• Act as Technical Lead in key projects, like maintenance visits content & methods optimization, driving digital maintenance process development and alignment across teams.
• Serve as Innovation Champion for the Field Engineering domain, fostering a culture of continuous improvement and piloting new technologies and practices.
• Conduct and support reliability centered maintenance based on data analyses and RAMs simulation (Reliability, Availability, Maintainability).
• Optimization is bringing insights for operational efficiency and way how to implement service delivery processes.
• Ensure compliance with maintenance-related codes & standards, regulations, contracts and company policies.
• Collaboration and co-creation within R&D, global business lines and KONE country companies.
• Monitor performance metrics (Field productivity, COR, Uptime) and drive actions to meet or exceed targets.
• Define and follow internal KPIs to measure domain productivity.

Qualifications

To be successful in this role, the preferred candidate will have MSc or BSc in relevant field. Proven experience in maintenance management or repairs related to long-term service agreements to maintain customer assets at large scale. Strong leadership and people management capabilities. Expertise in RAM methodologies and DATA analyses concepts. Rule based ML models and generative AI implementation to development and methods. Familiarity with maintenance processes, systems and development. Analytical thinking and problem solving as well as capability analyze data & trends. Passion for innovation and continuous improvement.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.