Agentforce + LWC Developer

NTT DATA BUSINESS SOLUTIONS; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking an Agentforce + LWC Developer to join our Bengaluru team. The candidate will work on Salesforce.com projects with a focus on Service Cloud and Agentforce to enhance customer service and agent productivity.

Required 5+ years of Salesforce experience, hands-on development with Apex, Visualforce, LWC, and Flows, plus integration skills with REST/SOAP APIs, AWS, CTI. Certifications such as Service Cloud Consultant are preferred.

Qualifications

• Minimum 5+ years of experience with Salesforce.com projects.
• Strong hands-on experience with Service Cloud implementations for enterprise clients.
• Experience delivering end-to-end Salesforce projects focusing on customer service excellence and agent productivity.

Responsibilities

• Hands‑on admin and application development using Salesforce.com.
• Develop and maintain Apex Classes, Triggers, Visualforce Pages, LWC, and Flows.
• Integrate with external platforms using REST/SOAP APIs, AWS, CTI connectors.
• Optimize Service Cloud with SLA tracking, entitlements, escalations, and service contracts.
• Utilize Copado and Change Sets for deployment lifecycle management.

Skills

Excellent communication

Stakeholder management

Team collaboration

Tools

Salesforce.com

Service Cloud

Apex

Triggers

Visualforce

Lightning Web Components (LWC)

Flows

REST/SOAP APIs

AWS

CTI

Copado

Change Sets

Job description

Job Summary

We are currently seeking a Agentforce + LWC Developer to join our team in Bengaluru.

Requirements

• Minimum 5+ years of work experience in Salesforce.com Projects

Responsibilities

• Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients.
• Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity.
• Core Expertise (Service Cloud Focus): Service Cloud Features: Hands‑on experience with Service Console, Omni‑Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email‑to‑Case, Knowledge Management, and Bot implementations for enhanced customer support.
• Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations.
• Skilled in building customer‑centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts.
• Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction.
• Development Integration Skills: Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions.
• Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real‑time communication and data exchange.
• Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts.
• Strong understanding of Salesforce Governor Limits and experience in optimizing code to meet performance and scalability requirements.
• Deployment Data Management: Responsible for deployment lifecycle management using Copado and Change Sets.
• Experienced in data migration and cleansing activities using Apex Data Loader and other ETL tools.
• Other Skills: Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Strong project discipline with experience in managing deliverables, timelines, and cross‑functional collaboration.
• Effective team player with the ability to work efficiently under pressure and within tight deadlines.
• Excellent communication and stakeholder management skills.
• Certifications (Preferred): Salesforce Certified Service Cloud Consultant
• Salesforce Administrator / Platform Developer certifications