Agency Development Manager

SkillLabs; Panipat; On-site; INR 300,000 - 540,000; Full time

Job summary

SkillLabs is seeking a sales-oriented professional in Panipat, Haryana, to strengthen field delivery and drive agency/customer growth. You will work with branch teams to generate leads, pursue new opportunities, and ensure customer satisfaction through proactive follow-ups.

The role emphasizes collaboration across operations, data-driven targeting, and compliant, customer-focused sales processes in a dynamic market.

Qualifications

• Responsibilities are focused on driving sales, client management and compliance.

Responsibilities

• Strengthen operational delivery to maximize agency business and customer acquisition.
• Deliver growth via revenue retention and new generation initiatives.
• Collaborate with Branch Operations to generate customer leads.
• Achieve targets by collaborating with Branch Operations.
• Identify new sales opportunities from existing customers or untapped markets.
• Leverage data and tools to meet sales targets.
• Manage customer parameters and persistency for sales.
• Manage product mix as agreed with stakeholders.
• Track competition on products, pricing, and initiatives.
• Ensure compliance with company guidelines.
• Build sustainable relationships and trust with customers.
• Assess client needs and financial situations via fact-finding.
• Coordinate segmented product-based campaigns.
• Document field sales calls and home visits.
• Apply appropriate solutions and up-selling techniques.
• Follow up to ensure satisfaction and resolve queries.
• Provide accurate information using the right methods/tools.

Job description

• Strengthen Operational delivery to maximize Agency business/ Customer acquisition.
• Deliver Growth through revenue retention and generation initiatives
• Collaborate with Branch Operations Team to generate Customer Leads.
• Achieve target by Collaborating with Branch Operations team.
• Derive new initiative through the existing customer base / new untapped market to bring new sales.
• Leverage vectors to achieve targets.
• Manage Customer Parameters – Persistency for sales done through
• Manage Product mix as agreed from time to time.
• Track competition on products, structure, and initiatives
• Compliance – To ensure and function as per the guidelines laid down by Compliance Team
• Build sustainable relationships and trust with existing customers through open and interactive communication
• Determine clients’ particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments.
• Ensure Segmented product-based campaigns
• Keep records of field Sales Calls and Home Visits
• Use appropriate solutions and up-selling methods
• Perform follow-ups to ensure customer satisfaction and query resolution/ Taking References
• Provide accurate, valid, and complete information by using the right methods/tools