Aftermarket Manager

Summits Hygronics Private Limited - India; Coimbatore District; On-site; INR 1,100,000 - 1,800,000; Full time

Job summary

Summits Hygronics Private Limited - India in Coimbatore is seeking an Aftermarket Manager to lead all service and aftersales operations, ensuring high customer satisfaction through timely support, spare parts management, warranty handling, and service contract administration.

You will plan and monitor performance, coordinate with internal teams to resolve technical issues, mentor the service staff, track KPIs, and drive continuous improvement while organizing customer and internal training

Qualifications

• Customer satisfaction and service excellence with long-term relationships.
• Experience in aftersales operations including service coordination and warranty/AMC administration.
• Proven team management and training capabilities coaching service staff and client training.
• Strong communication, negotiation and problem-solving for complex service issues.
• Experience in industrial equipment or gas generation systems preferred.
• Bachelors degree or diploma in Engineering, Business, or related field.
• Familiarity with ISO-based quality systems and service documentation is a plus.

Responsibilities

• Oversees aftermarket and service operations, ensuring customer satisfaction through timely support, spare parts management, warranty handling, and service contract administration.
• Plan and monitor aftersales performance; coordinate with internal teams to resolve issues; implement processes to improve service quality.
• Lead and mentor the service team; track KPIs; prepare reports; align aftermarket strategies with business goals.
• Organize customer and internal training sessions; gather feedback; drive continuous improvement in service delivery.

Skills

Customer satisfaction

After sales operations

Team management

Training capabilities

Communication skills

Problem-solving

Education

Bachelors degree or diploma

Job description

Company Description

Summits Hygronics Private Limited brings over 29 years of experience in delivering products and solutions for compressed air purification, oxygen and nitrogen gas generation and purification, and sustainable technologies across diverse industries, including the medical sector. The company holds multiple certifications, including ISO 9001, ISO 14001, ISO 45001, and ISO 13485, reflecting strong quality, environmental, safety, and medical device standards. With a portfolio of more than 300 products, Summits Hygronics supports complex industrial and medical applications worldwide. The company has completed over 15,000 installations and serves more than 500 global clients, offering opportunities to work with diverse customers and advanced technologies.

Role Description

The Aftermarket Manager is a full-time role based in Coimbatore. This role oversees all aftermarket and service operations, ensuring high levels of customer satisfaction through timely support, spare parts management, warranty handling, and service contract administration. The Aftermarket Manager will plan and monitor aftersales performance, coordinate with internal teams to resolve technical issues, and implement processes to improve customer service quality. Day-to-day responsibilities include leading and mentoring the service team, tracking key performance indicators, preparing reports, and aligning aftermarket strategies with business goals. The role also involves organizing customer and internal training sessions, gathering feedback, and driving continuous improvement in service delivery.

Qualifications

• Demonstrated skills in Customer Satisfaction and Customer Service, with a focus on building long-term client relationships.


• Experience in Aftersales operations, including service coordination, spare parts management, and warranty or AMC administration.


• Proven Team Management and Training capabilities, including coaching service staff and facilitating customer training programs.


• Strong communication, negotiation, and problem-solving skills to manage complex service issues and customer expectations.


• Relevant experience in industrial equipment, gas generation systems, compressed air solutions, or a related engineering domain is preferred.


• Bachelor’s degree or diploma in Engineering, Business, or a related field, or equivalent practical experience.


• Familiarity with ISO-based quality systems and service documentation will be an added advantage.