After Sales Settlement Specialist -Third Party Payroll

Oppo; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

RM COMMUNICATIONS INDIA PRIVATE LIMITED, authorized after-sales service provider for OPPO and OnePlus in India, seeks an Operations Analyst to manage settlement, reconciliation, and AR, while driving value-added services across service centers. The role emphasizes accuracy, process improvements, and collaborative execution of care plans.

The candidate will lead data-driven insights, support frontline teams, and help expand Care+ and paid screen protection offerings, contributing to revenue

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Statistics, or Operations Management.
• Around 3 years of relevant experience, with 1–2 years in after-sales operations, settlement, reconciliation, or AR management.
• Strong Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, data analysis, and multi-sheet reconciliation.
• Fluency in English and Hindi; Chinese is a plus.

Responsibilities

• Oversee after-sales settlement, including warranty, repair, parts, labour, and incentive settlements with OPPO and OnePlus.
• Verify claims, identify errors, duplicates, and policy deviations; perform monthly reconciliations.
• Track AR/AP, prepare settlement reports and follow up payments; implement policy changes to frontline teams.
• Promote Care+ protection plans and paid screen protection; train frontline teams and organize promotions.
• Prepare weekly/monthly dashboards; analyze data to identify trends and drive efficiency and revenue.

Skills

Analytical mindset

Effective communication

Bilingual English-Hindi

Willingness to travel

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

Excel

AI tools (ChatGPT)

Job description

Company: RM COMMUNICATIONS INDIA PRIVATE LIMITED (authorized after-sales service provider for OPPO and OnePlus in India)

Role Overview

This role combines after-sales financial settlement, business operations, and value-added service growth across OPPO, realme, and OnePlus. It focuses on accurate settlement and reconciliation, resolving discrepancies, improving collections, and driving the implementation and sales of value-added services (Care+ and paid screen protection) across service centers.

Roles and Responsibilities

A. After-Sales Settlement (60%)

1. Manage warranty, repair, spare parts, labour fee, and incentive settlements with OPPO and OnePlus.
2. Verify Service center claims and supporting documents to identify errors, duplicate claims, and policy deviations.
3. Conduct monthly reconciliation between system records, Service center declarations, and brand confirmations.
4. Maintain AR/AP records, settlement reports, invoicing, and payment follow-ups.
5. Implement settlement policy and rate changes and communicate updates to frontline teams.
6. Identify settlement risks, fraudulent claims, and unusual spare parts or cost discrepancies.

B. Value-Added Services & Business Growth (25-30%)

1. Implement Care+ protection plans and paid screen protection services across Service center.
2. Train frontline teams on service offerings, pricing, and sales processes.
3. Organise offline promotional activities, service days, and festive campaigns.
4. Track outlet-level sales, conversion rates, and service performance.
5. Gather frontline feedback and improve VAS policies, pricing, and processes.

C. Data & Operations Analysis (10-15%)

1. Prepare weekly and monthly dashboards for settlement and VAS performance.
2. Identify underperforming Service center and unusual business trends.
3. Analyse data and recommend actionable improvements to increase operational efficiency and revenue.

Other Requirements

• Bachelor's degree or above in Finance, Accounting, Business Administration, Statistics, or Operations Management.
• Around 3 years of relevant experience, with 1-2 years in after-sales operations, settlement, reconciliation, service center management, or AR management.
• Strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, data analysis, and multi-sheet reconciliation.
• Hands-on experience using AI tools (e.g., ChatGPT) for data analysis, reporting, and improving operational efficiency.
• Fluency in English and Hindi is mandatory; Chinese language skills are an added advantage.
• Willingness to travel to service centers as required.