AEP

Kairos Technologies Inc.; India; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

Kairos Technologies Inc. is seeking an Adobe analytics solutions expert to lead customer engagements and act as SME for Adobe Experience Cloud products. You will collaborate with clients, analysts, and partners, guiding implementations and ensuring project success across Pan India.

The role requires deep knowledge of AEP, CJA, and related web technologies, with a focus on optimizing online business performance and delivering client value across multiple projects.

Qualifications

• Bachelor's or Master's degree in Computer Science or equivalent work experience.
• Extensive knowledge of Microsoft Office.
• Strong JavaScript, jQuery, AJAX and Web Services/APIs skills.
• Experience with Adobe Analytics, Launch, Mobile, Video and OTT analytics implementations.

Responsibilities

• Be a recognized expert/SME for Adobe internal and regional stakeholders.
• Act as a lead point of contact for customer engagements and manage multiple engagements simultaneously.
• Build trusted advisor relationships with clients & implementation partners and communicate recommendations.

Skills

AEP

Education

Bachelor's/Master's degree in Computer Science

Job description

Description:

• Be a recognized expert/SME for Adobe internal and regional stakeholders.
• Act as a lead point of contact for any Customer engagement.
• Manage multiple Customer engagements simultaneously.
• Build trusted advisor relationships with our Clients & Implementation Partners.
• Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.
• Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.
• Gain an in-depth knowledge of a client's website architecture, online business model, and online marketing strategy.
• Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements.
• Review customized solution design and implementation strategies.
• Validate implementation and follow through on issues until resolved.
• Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
• Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality.
• Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process.
• Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.
• Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc technical queries and future optimization roadmap.
• Light manipulation of JavaScript as needed to customize web analytic solutions.
• Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.
• Manage Customer expectations appropriately and keep projects on schedule and within scope.
• Work and collaborate with Adobe internal teams and Client/Implementation Partners.
• Technical writing and PowerPoint presentation creation

Additional Responsibilities:

• Enable existing/new team members with new product features, project-based learnings and support with any issues or queries.
• Proactively maintain the highest level of technical expertise by staying current on Adobe DX technologies and solutions through internally and externally available learning opportunities as well as self-study.
• Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery.
• Exposure to creating and managing connections and data views in CJA
• Ability to validate and troubleshoot data from various sources within CJA
• Aware of Adobe Analytics Source Connectors and experience in migrations from Adobe Analytics to CJA.
• Basic understanding of Adobe Experience Platform (AEP) Core concepts
• Familiarity with WebSDK and MobileSDK implementations
• Basic knowledge of schema and dataset structures in AEP
• Solid understanding of online marketing, HTML and web protocols.
• Strong experience with Tag management solutions, preferably Adobe Launch..
• Strong-to-advanced JavaScript, jQuery, AJAX and Web Services/APIs skills.
• Solid understanding of general business models, concepts and strategies.
• Deep vertical industry experience (e.g., Retail, media, financial services, high tech, etc.)
• Passion for the internet domain and use of technology to solve business problems.
• Exceptional organizational, presentation, and communication skills - both verbal and written.
• Must be self-motivated, responsive, professional and dedicated to customer success.
• Possess an innovative, problem-solving, and solutions-oriented mindset
• Demonstrated ability to learn quickly, be a team player, and manage change effectively.
• Extensive knowledge of Microsoft Office.
• Bachelor's/Master's degree in Computer Science with equivalent work experience.

Special consideration given for

• Good understanding or experience with AEP Core or App Services – CJA.
• Exposure to CJA APIs for automation, data extraction, or integration use cases.
• Should have been in a client facing role in the previous role.
• Previous experience working with Adobe Analytics, Adobe Launch, Mobile, Video and OTT analytics implementation or similar tools.
• Good understanding of integration of Analytics with other Adobe solutions – Target, Audience Manager, AEM etc. would be plus.
• Experience presenting in front of various technical and business audiences.
• Web/Mobile App development experience.

Mandatory Skills :

AEP

Location:

Pan India ( Hybird)