Job Description
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support & partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
- This role is the technical face of Platform and AI in the region
- Builds POCs, and accelerators using Platform and AI Agents
- Experiment with LLM improvements, Agentic orchestration, & workflow optimisation
- Develop reusable components for regional consumption
- Mapped to opportunity AI Solution Architects in sprints to support POCs
- Create knowledge assets that scale team and field capability
What you get to do in this role:
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
- Support product sales as a technical and domain expert of a client-facing sales team
- Lead discovery workshops to determine customers challenges and give product demonstrations to align our solution with customer needs
- Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
- Provide feedback to product management about product enhancements that can address customer needs and provide additional value
- Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
- Stay current on competitive analysis and market differentiation
- Support marketing events including executive briefings, conferences, user groups, and trade shows
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
- 10+ years of pre-sales solution consulting or sales engineering experience
- Hands-on experience designing and building agentic AI applications - multi-agent orchestration, RAG, prompt and context engineering, evaluation.
- Proficiency with agent frameworks and modern LLM tooling.
- Strong understanding of enterprise integration, APIs, data pipelines, and security/governance considerations for AI
- Proven ability to work directly with customers and translate business problems into technical solutions
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Excellent communication skills across both engineering and executive audiences.
- Experience working collaboratively with product management, product marketing, partners, and professional services
- Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
- Travel, as necessary