Advisory Solution Consultant

Servicenow; Mumbai; Hybrid; INR 3,500,000 - 5,500,000; Full time

Job summary

ServiceNow is seeking a Solution Consultant to support Solution Sales within our Solution Consulting team. You will guide revenue with a hands-on technical approach, working with Sales, Product Management, and executives to deliver product-specific solutions during sales cycles.

You will lead discovery, demonstrate product capabilities, answer technical questions, and provide feedback for product improvements while collaborating with cross-functional partners to ensure customer success.

Qualifications

• Experience in leveraging AI to automate work processes or drive insights.
• 7+ years of pre-sales solution consulting or sales engineering.
• Proficiency with the ServiceNow platform or cloud software solutions.
• Experience collaborating with product management, product marketing, partners, and professional services.
• Territory management including pipeline building and execution.

Responsibilities

• Support product sales as a technical expert to a client‑facing sales team.
• Lead discovery workshops to identify challenges and map solutions.
• Answer product and technical questions from customers, channel partners and ServiceNow colleagues.
• Provide feedback to product management on enhancements that address customer needs.
• Share best practices and reusable assets with other Solution Consultants to improve team efficiency.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, and user groups.

Skills

AI in workflows

Pre-sales consulting

ServiceNow platform

Cross-functional collaboration

Territory management

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone- freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As a member of ourSolutionConsulting team, you will have a major impact on our future success by supporting[Employee Experience, Customer Workflow, ITX]Solution Sales. You will guide revenue for one of ourproducts withthesupportand partnershipofSales,ProductManagement, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultanti a technical consultantwiththe advanced ability todevelop, position andprovideproduct-specificsolutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expertof a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements thatcanaddress customer needs and provide additional value
• Shareand learnbest practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consultingor sales engineeringexperience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners,and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

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Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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