Advanced System Manager I (Bangalore, Karnataka, IN)

Biopharma Careers; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Novo Nordisk Global Business Services (GBS) India seeks an Advanced System Manager I to oversee portfolio management IT systems, including operation, release, change, and patch management within the ITIL framework. You will collaborate with vendors, stakeholders across geographies, and ensure quality, budgets, and regulatory standards are met, while driving system go-lives and scalability.

The role requires 8+ years in IT/pharma settings, strong ITIL expertise, and proven vendor coordination in

Qualifications

• Bachelor or Masters in relevant field with 8+ years IT/pharmaceutical experience, with a minimum of 4 years of system management experience, preferably knowledge of GxP systems.
• In-depth knowledge of ITIL, Incident, Problem and Change Management processes.
• Knowledge in Infrastructure management (patch implementation, CI documentation).
• Experience in international matrix organization/project coordination, work with external vendors and stakeholders in multiple geographies and time zones.
• Experience from working in/with a service level-based organization and managing service level agreements with customers and vendors.
• Good Analytical and Risk Assessment skills.
• Experience in vendor management & handling budget responsibilities.

Responsibilities

• Overall responsible for operation and maintenance of Portfolio Management systems, which is being operated out of Research tech Delivery GBS.
• Manage system deliverables within agreed schedule, scope, quality.
• Define, Update & Manage system maintenance and operations.
• Adherence to Novo Nordisk Quality Management System.
• Optimize system spend by ensuring that goals are met timely with appropriate quality and minimum usage of resources.
• Represent system in connection with audits and inspections.
• Ensure that the relevant NN stakeholders are kept informed about the status of the system.
• Ensure that responsibilities and authorities for interfaces and transfer of data between systems are mutually agreed and documented.
• Active role in technical / business go-lives.
• Prioritize business & technical scalability of the solution.

Skills

ITIL knowledge

Change management

Vendor management

Budget management

Risk assessment

Education

Bachelor or Master in IT/pharma

Job description

Advanced System Manager I

Department - Research Tech Delivery GBS

Organization – Novo Nordisk Global Business Services (GBS) India

The position holder is responsible for the system management activities of IT systems/applications for portfolio management. It includes operation, maintenance, release, change, patch management, Incident and problem management for supported systems according to ITIL framework.

Change & Release Management

Participate in new releases, design review, risk assessment and perform qualification activities of the changes in scope. Handle change requests to comply with the Change Management work instruction.

Close collaboration with external vendor and ensuring that vendor deliverables are in quality and timelines are adhered, participate in Annual Periodic reviews (user review report, configuration review report, IT periodic system evaluation), communicate and involve relevant stakeholders, alignment with LoB stakeholders, System Owners, Product Managers, IT QA as needed.

Key Responsibilities

System Management

• Overall responsible for operation and maintenance of Portfolio Management systems, which is being operated out of Research tech Delivery GBS.
• Manage system deliverables within agreed schedule, scope, quality.
• Define, Update & Manage system maintenance and operations.
• Adherence to Novo Nordisk Quality Management System.
• Optimize system spend by ensuring that goals are met timely with appropriate quality and minimum usage of resources.
• Represent system in connection with audits and inspections.
• Ensure that the relevant NN stakeholders are kept informed about the status of the system.
• Ensure that responsibilities and authorities for interfaces and transfer of data between systems are mutually agreed and documented.
• Active role in technical / business go-lives.
• Prioritize business & technical scalability of the solution.

Stakeholder Management

• Prepare, provide, and develop the services as agreed.
• Manage the expectation of LoB, Customers and users concerning the use of systems.
• Ensuring that system management is aligned with relevant QA and LoB requirements.

Vendor Management

• Interacts with vendors and resolves operational issues.
• Negotiation of agreements such as Work Orders and SLA Addendums with external vendors.
• Management of highly complex contracts and operational vendor set‑up.
• Ensure vendor performance according to KPIs and contracts.

Supplier Assessment and Vendor Audits

• Key Input for Supplier Agreements / Supplier selection.
• Drive Vendor Audit based on Supplier Assessment and own findings, work towards the closure of findings.
• Ensure that the quality practices of the vendor comply to NN Quality standards.

Other Areas of Responsibility

System Manager for other R&D IT Systems

• Ensure ability to stand in as system manager for other systems in RTD GBS.

Quality Assurance

• Employees are expected to act independently to ensure all aspects of meeting quality levels in user satisfaction, system owner interactions/stakeholder management and other relevant requirements.

Authority

• Employees have authority to address and negotiate (within assigned budget) with both vendors and system owners independently to ensure that targets are met.

Vendors and Community

• System managers are expected to seek influence on the main vendors’ future release plans with regards to functionality and technical design.

Education & Experience

• Bachelor or Masters in relevant field with 8+ years of IT/pharmaceutical experience, with a minimum of 4 years of system management experience, preferably knowledge of GxP systems.
• In-depth knowledge of ITIL, Incident, Problem and Change Management processes.
• Knowledge in Infrastructure management (patch implementation, CI documentation).
• Experience in international matrix organization/project coordination, work with external vendors and stakeholders in multiple geographies and time zones.
• Experience from working in/with a service level-based organization and managing service level agreements with customers and vendors.
• Good Analytical and Risk Assessment skills.
• Experience in vendor management & handling budget responsibilities.

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 65,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Deadline

16th September 2026.