Advanced System Manager I

Novo Nordisk A/S; Bengaluru; On-site; INR 2,600,000 - 3,800,000; Full time

Job summary

Novo Nordisk is seeking an IT System Manager for GBS India to own system management across portfolio management IT systems. The role covers operation, maintenance, release, change and patch management, plus incident and problem handling per ITIL.

Collaboration with external vendors, QA, LoB stakeholders and product managers is essential for timely, quality service delivery. The candidate will drive audits, vendor assessments and contract governance while ensuring alignment with Novo Nordisk

Qualifications

• Bachelor or Master in relevant field with 8+ years IT/pharmaceutical experience, 4+ years system management, knowledge of GxP systems.
• In-depth ITIL, Incident, Problem and Change Management processes.
• Infrastructure management including patching and CI documentation.
• Experience in international matrix organizations and with external vendors.
• Experience with SLAs, budgets and vendor management.

Responsibilities

• Manage system deliverables within schedule, scope and quality.
• Define and manage system maintenance and operations.
• Ensure Novo Nordisk Quality Management System adherence.
• Collaborate with vendors, QA and LoB stakeholders.
• Lead audits, risk assessments and change/training activities.
• Oversee vendor performance and contract governance.

Skills

ITIL knowledge

Change Management

Incident & Problem Mgmt

Vendor Management

Stakeholder Management

Budget management

Risk Assessment

Education

Bachelor or Master in relevant field

Job description

Organization – Novo Nordisk Global Business Services (GBS) India

The position holder is responsible for the system management activities of IT systems/applications for portfolio management. It includes operation, maintenance, release, change, patch management, Incident and problem management for supported systems according to ITIL framework.

Change & Release Management: participate in new releases, design review, risk assessment and perform qualification activities of the changes in scope. Handling Change requests to comply with the Change Management work instruction.

Close collaboration with external vendor and ensuring that vendor deliverables are in quality and timelines are adhered, participate in Annual Periodic reviews (user review report, configuration review report, IT periodic system evaluation), communicate and involve relevant stakeholders, alignment with LoB stakeholders, System Owners, Product Managers, IT QA as needed.

Key responsibilities:

System Management:

• Manage system deliverables within agreed schedule, scope, quality.
• Define, Update & Manage system maintenance and operations.
• Adherence to Novo Nordisk Quality Management System.
• Optimize system spend by ensuring that goals are met timely with appropriate quality and minimum usage of resources.
• Represent system in connection with audits and inspections.
• Ensure that the relevant NN stakeholders are kept informed about the status of the system.
• Ensure that responsibilities and authorities for interfaces and transfer of data between systems are mutually agreed and documented.
• Active role in technical / business go-lives.
• Prioritize business & technical scalability of the solution.

Stakeholder Management

• Prepare, provide, and develop the services as agreed.
• Manage the expectation of LoB, Customers and users concerning the use of systems.
• Ensuring that system management is aligned with relevant QA and LoB requirements.
• Interacts with vendors and resolves operational issues.
• Negotiation of agreements such as Work Orders and SLA Addendums with external vendors.
• Management of highly complex contracts and operational vendor set-up.
• Ensure vendor performance according to KPIs and contracts.

Supplier Assessment and Vendor Audits

• Key Input for Supplier Agreements / Supplier selection
• Drive Vendor Audit based on Supplier Assessment and own findings, work towards the closure of findings.
• Ensure that the quality practices of the vendor comply to NN Quality standards.

Other areas of responsibility:

System Manager for other R&D IT Systems:

Ensure ability to stand in as system manager for other systems in RTD GBS.

Quality Assurance:

Employees are expected to act independently to ensure all aspects of meeting quality levels in user satisfaction, system owner interactions/stakeholder management and other relevant requirements.

Authority:

Employees have authority to address and negotiate (within assigned budget) with both vendors and system owners independently to ensure that targets are met.

Vendors and community:

System managers are expected to seek influence on the main vendors’ future release plans with regards to functionality and technical design.

Education & Experience

• Bachelor or Masters in relevant field with 8+ years of IT/pharmaceutical experience, with a minimum of 4 years of system management experience, preferably knowledge of GxP systems.
• In-depth knowledge of ITIL, Incident, Problem and Change Management processes.
• Knowledge in Infrastructure management (patch implementation, CI documentation)
• Experience in international matrix organization/ project coordination, work with external vendors and stakeholders in multiple geographies and time zones.
• Experience from working in/with a service level-based organization and managing service level agreements with customers and vendors.
• Good Analytical and Risk Assessment skills
• Experience in vendor management & handling budget responsibilities.

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 65,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Deadline

16th September 2026.