Sr Associate - Customer Fulfilment

Novo Nordisk A/S; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Novo Nordisk Global Business Services (GBS) in Bengaluru seeks a Sr Associate – Customer Fulfilment to own EUCAN fulfilment end-to-end, ensuring timely and high-quality delivery. You will coordinate with sales affiliates, shipping, and planning teams, driving process improvements and regional collaboration.

The role requires SAP SD experience, 2+ years in order management, and strong communication and analytical skills in a fast-paced environment.

Qualifications

• Bachelor degree in Commerce or equivalent with good academics.
• 2+ years experience in Sales Order Management in a larger organization.
• Experience with SAP SD (Sales and Distribution) and SIOP concepts.
• Strong written and verbal communication, problem-solving, and analytical skills.

Responsibilities

• Own EUCAN customer fulfilment processes end-to-end with timely, high-quality delivery.
• Maintain and update the process log; keep the team aligned on updated procedures.
• Act as first point of contact for escalations; perform root-cause analysis and report findings.
• Coordinate corrective and preventive actions to reduce recurring errors.
• Build stakeholder relationships via monthly meetings with sales affiliates, shipping, CS, and central planning.
• Drive standardisation, optimisation and digitalisation across EUCAN processes, including automation.

Skills

Sales Order Management

Communication

Analytical

Excel

PowerPoint

Education

Bachelor of Commerce

Tools

SAP SD

Job description

Department: Operation GBS Supply chain Customer Fulfilment
Company: Novo Nordisk Global Business Services (GBS)

Take ownership of end-to-end customer fulfilment across the EUCAN region – and help ensure life-saving medicines reach the patients who need them, when they need them.

About the department

Operations GBS is at the heart of Novo Nordisk’s executional excellence and efficiency. Based in Bangalore, our department focuses on a wide range of operations-related activities, including marketed brands execution, medical affairs operations, omnichannel operations, commercial analytics, operational communications, customer fulfilment within the commercial supply chain, and sustainability. With a dynamic and collaborative atmosphere, we are committed to driving innovation and delivering exceptional results that make a difference in the lives of patients worldwide.

The position

As a Sr Associate – Customer Fulfilment, you will be the go-to person for all customer fulfilment processes across the EUCAN region. Working at the intersection of supply chain operations and stakeholder collaboration, you will drive quality, timeliness and continuous improvement in everything you do. Your work will directly support the reliable delivery of Novo Nordisk products to patients around the world.

Day-to-day your tasks will include:

• Owning the full scope of EUCAN customer fulfilment processes, ensuring all activities are performed on time and with the highest quality standards


• Maintaining and updating the process log whenever changes occur, and ensuring the wider team is informed and aligned on updated procedures


• Serving as the first point of contact for escalations, conducting root cause analysis and reporting findings to internal teams and stakeholders


• Coordinating corrective and preventive actions for deviations, working closely with your team to eliminate recurring errors


• Building and nurturing strong stakeholder relationships through regular monthly meetings with sales affiliates, shipping, customer service and central planning teams across EUCAN – ensuring superior customer satisfaction


• Driving standardisation, optimisation and digitalisation initiatives across EUCAN and EU processes, including automation and simplification efforts that save time and increase efficiency


• Participating in improvement projects related to your core responsibilities, with a continued focus on customer service and delivery against SLA targets

Qualifications

We are looking for someone who thrives in a fast-paced environment and takes pride in delivering reliable, high-quality work.

To succeed in this role, you will bring:

• A Bachelor of Commerce degree (or equivalent) with a good academic track record


• 2+ years of experience within a Sales Order Management function in a larger organisation


• Experience working with SAP ERP system SD (Sales and Distribution), along with knowledge of Sales, Inventory & Operations Planning (SIOP) and a solid understanding of supply chain concepts such as stockouts, inventory planning and transportation


• Excellent written and oral communication skills, combined with strong problem-solving and analytical abilities


• A self-driven mindset with the ability to work independently, learn quickly and stay motivated and flexible in a dynamic environment


• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world, and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.