Advanced System Administrator

Innovation Technology By Design; Dadri; On-site; INR 400,000 - 640,000; Full time

Job summary

Innovation Technology By Design is seeking a capable IT support professional to manage back-end infrastructure and provide advanced second-level support for service requests. You will cover workstations, servers, printers, networks, and vendor-specific hardware/software.

You will also lead the daily operations of the service desk, ensuring timely and professional resolution of technical issues, while confidently engaging with end users to resolve complex infrastructure-level problems.

Qualifications

• Bachelor's degree and 4+ years of relevant IT experience.
• 4–5+ years IT experience supporting US, EMEA, or AUS clients.
• Proficient in English with prior experience working with teams in English-speaking countries.
• Excellent customer service and communication skills.

Responsibilities

• Manage back-end infrastructure support and provide advanced second-level support for service requests.
• Lead and manage day-to-day activities of the service desk team and ensure timely, professional resolutions.

Skills

Customer service

Communication

Active Directory

Office 365

Windows 10 troubleshooting

Windows Server (AD, FSMO, DHCP, DNS, R

Azure

Networking fundamentals

Backup solutions

VMware

Hyper-V

Root Cause Analysis

Incident Trending

Education

Bachelor's degree

Tools

VMware

Hyper-V

Azure

Job description

In this role, you'll manage back-end infrastructure support and provide advanced second-level support for service requests — covering everything from workstations, servers, and printers to networks and vendor-specific hardware/software. You'll also lead and manage the day-to-day activities of the service desk team, ensuring timely, professional resolution of technical issues.

Success in this role means confidently engaging with end users while resolving complex, infrastructure-level problems.

What You Bring

• Bachelor's degree with a minimum of 4 years of relevant experience
• 4–5+ years of IT experience supporting US, EMEA, or AUS clients
• Prior experience working with teams in English-speaking countries
• Excellent customer service and communication skills
• Hands-on experience with Active Directory administration & management
• Hands-on experience with Office 365 administration & management
• Advanced knowledge of Windows 10 diagnostics and troubleshooting
• Advanced knowledge of Windows Server roles (AD, FSMO, DHCP, DNS, RDS)
• Strong application support and troubleshooting skills
• Good working knowledge of Azure
• Understanding of Windows networking fundamentals (firewalls, switches, ISPs)
• Familiarity with backup solutions
• Working knowledge of VMware and Hyper-V
• Experience with Root Cause Analysis and Incident Trending

What Makes You a Great Fit

• A track record of longevity and commitment in previous roles
• Strong team player with a collaborative mindset
• Ability to perform under pressure and meet tight deadlines
• Dynamic, positive, and personable attitude