Advanced Process Control Engineer - ProcessExpert

Fuller; Chennai; Remote; INR 600,000 - 900,000; Full time

Job summary

Fuller Technologies is seeking an experienced Remote Support Engineer to monitor and optimize Advanced Process Control systems in Mining and Cement globally. The role involves remote support, occasional site visits, and 24x7 coverage to ensure plant productivity and system health.

You will work with MPC, Neural networks, and Fuzzy Logic tools, and collaborate in a dynamic team across regions. Strong communication and a drive to learn new automation products are essential.

Qualifications

• BE / Diploma in Chemical /Electrical / Electronics / Instrumentation.
• 3+ years in Advanced Process Control, Cement or Mining process optimization.
• Knowledge in MPC, Neural networks, Fuzzy Logic.
• Experience with DCS/PLC integration.
• Willingness to learn new automation products.
• Excellent communication skills.
• Team player and self-motivated.

Responsibilities

• To ensure timely response to customer issues (Tickets / Incidents) with proper resolution in short timeline.
• Maintain professional customer relationship and providing remote support to maintain the healthiness of ECS/ProcessExpert APC Toolbox.
• Fine tuning of controllers in MPC/Fuzzy/PID and implementing innovative technical ideas with process knowledge to improve plant productivity.
• Responsible for Domestic and Global Preventive Maintenance visits, Emergency visits & Onsite Training / Commissioning, per-diem visits.
• Responsible for tracking, managing incidents in CRM & knowledge sharing with team members.
• Responsible for Remote adhoc support, Remote maintenance, Sales leads generation etc.
• Work in Shifts is must (Incl. Night shifts)
• Passionate to support customers 24x7.
• Should be a team player.

Skills

Advanced Process Control

MPC

Neural networks

Fuzzy Logic

DCS/PLC

Python programming

OPC/SQL data

Education

BE / Diploma (Chemical /Electrical / Electronics / Instrumentation)

Tools

CRM

Job description

Job Description:

People behind the solutions

At Fuller Technologies we know that building a strong team starts with creating opportunities for growth. For over a century, we’ve supported the people behind the solutions, fostering a culture where hard work is valued, learning is encouraged, and teamwork drives success.

Here, you’ll find the tools and support to develop your skills and take your career further. Join us and become part of a company that values your contributions and is committed to helping you succeed—every step of the way.

About The Role

You will be part of our 24x7 Remote Support Center Team to remotely monitor, support and improve Advanced Process Control optimization systems in Mining and Cement around the world. They will also be expected to travel to local sites to do the same.

Your Responsibilities :

• To ensure timely response to customer issues (Tickets / Incidents) with proper resolution in short timeline.
• Maintain professional customer relationship and providing remote support to maintain the healthiness of ECS/ProcessExpert® APC Toolbox.
• Fine tuning of controllers in MPC/Fuzzy/PID and implementing innovative technical ideas with process knowledge to improve plant productivity.
• Responsible for Domestic and Global Preventive Maintenance visits, Emergency visits & Onsite Training / Commissioning, per-diem visits.
• Responsible for tracking, managing incidents in CRM & knowledge sharing with team members.
• Responsible for Remote adhoc support, Remote maintenance, Sales leads generation etc.,
• Work in Shifts is must (Incl. Night shifts)
• Passionate to support customers 24x7.
• Should be a team player.

You bring

• BE / Diploma (Chemical /Electrical / Electronics / Instrumentation)
• 3 or more years of experience in related field, Advanced Process Control, Cement or Mining Process Optimization/Industry, Automation and Controls.
• Knowledge in Advanced Process Control tools like MPC, Neural networks, Fuzzy Logic etc. will be an added advantage.
• Knowledge in Advanced Cement/Minerals Process Control will be preferred.
• Willingness to learn new automation products within short span of time.
• Strong interest in automation, process control and advanced model-predictive applications
• Experience with industrial computing, networking, OPC and ODBC/SQL data communications
• Experience with DCS and/or PLC configuration, especially in the context of integration with external applications
• Exposure to advanced process control implementation
• Relevant Site installation and commissioning experience.
• Good Analytical thinking, Systematic working and a high-quality focus.
• Knowledge in Machine Learning models, python programing skills will be an added advantage
• Knowledge in PLC programming and System level troubleshooting skills will be an added advantage.
• Excellent communication skills (since there will be a lot of contact with various customers around the world).
• Very committed and self-motivated.

As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.

Build a better world

Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success. For further information on Fuller Technologies' business and services, visit https://www.fuller-technologies.com/