Advanced Network Technician 4

BT Group; Bengaluru South; On-site; INR 700,000 - 1,200,000; Full time

Job summary

BT Group, through its BT International division, is seeking an Advanced Network Technician 4 in Bengaluru (BTI N&I Operations). You will monitor BT’s Global Transmission Networks, 24x7, 365 days a year, and be part of a team focused on keeping international customers at the forefront of service delivery.

You will own incidents end-to-end, perform fault diagnosis, coordinate with third-party vendors, and ensure timely updates and SLA adherence in a busy, on-call environment.

Qualifications

• SDH, OTN and DWDM fundamentals are required.
• Monitoring and event triage experience with alarms/events.
• Incident, ticket and escalation management using ITIL.
• Fault diagnosis and troubleshooting using logs, dashboards, runbooks.
• Coordination with third-party suppliers/vendors for fault resolution.
• Strong communication and customer focus under pressure.
• Excellent time management and operational discipline.
• Problem-solving and analytical thinking are essential.

Responsibilities

• Monitor Transmission Network and services, assess alarms/events and identify service impact.
• Own incidents end-to-end with ITSM tools and SLAs.
• Diagnose and troubleshoot faults using logs and runbooks.
• Escalate issues based on impact and resolution path.
• Coordinate with vendors/carriers to progress third-party faults.
• Communicate clearly with customers and stakeholders during incidents.
• Manage and prioritise multiple incidents to minimise service impact.
• Support root cause analysis and continuous improvement.
• Work in a shift/on-call environment with strong ownership and handovers.

Skills

SDH Fundamentals

OTN Fundamentals

DWDM Fundamentals

Monitoring & triage

ITIL incident management

Fault diagnosis

Vendor coordination

Communication skills

Time management

Analytical skills

Job description

Job Title: Advanced Network Technician 4

Division: BT International

Job Location: IND-Bengaluru-Pritech

Advertised Salary: competitive

Salary:Competitive

Location: Bengaluru

About The Role

In BTI N&I Operations we monitor and manage BT’s Global Transmission Networks, 24hours a day, 365 days a year. This includes our core SDH, DWDM and OTN networks that serve our BT global customers around the world. The role will require you to be part of a 24 x 7 operations teams to monitor and maintain our core platforms, ensuring we are putting our BTI international customers at the front of everything we do.

What You’ll Be Doing

• Monitor Transmission Network & services, assess alarms/events, and identify service impact
• Own incidents end-to-end using ITSM tools, ensuring accurate updates and SLA adherence.
• Diagnose and troubleshoot faults, using logs, dashboards, and runbooks.
• Escalate issues appropriately based on impact, urgency, and resolution path.
• Coordinate with vendors/carriers to progress third-party faults and escalations.
• Communicate clearly with customers and stakeholders, especially during high-pressure incidents.
• Manage and prioritise multiple incidents to minimise service impact.
• Support root cause analysis and continuous improvement.
• Work collaboratively in a shift/on-call environment with strong ownership and handovers

Essential Skills / Experience

Skills:

• SDH, OTN & DWDM Fundamentals
• Monitoring & event triage (alarms/events)
• Incident, ticket & escalation management ( ITIL )
• Fault diagnosis & troubleshooting support
• 3rd party Supplier/vendor coordination
• Strong communication & customer focus
• Time management & operational discipline
• Problem-solving & analytical skills

Desirable Skills / Experience

Hands-on experience with Nortel / Ciena / Huawei nodes / NMS

• Transmission NOC or relevant expereience
• Basic knowledge of SDH, DWDM, OTN Technologies
• Awareness of different types of Transmission Alarms, their Causes and remedial actions

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.