Advance Resolution Expert

SkillLabs; Gurugram District; On-site; INR 240,000 - 400,000; Full time

Benefits offered by this job

Career growth opportunities

Incentives

Collaborative work environment

Ongoing training

Job summary

SkillLabs in India is seeking an Advanced Resolution Expert to handle escalated customer issues with a focus on clear English communication and thorough problem-solving. You will work with internal teams to resolve complex cases and maintain high customer satisfaction.

The role involves multi-channel support (phone, email, and chat), documenting resolutions, and meeting quality targets. Rotational shifts may be required; location is Mohali / Gurugram.

Qualifications

• Excellent verbal and written English communication skills are mandatory.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Handle escalated customer queries and resolve complex issues efficiently.
• Investigate customer concerns and identify appropriate solutions.
• Coordinate with internal departments to ensure timely issue resolution.
• Maintain accurate records of customer interactions and resolutions.
• Provide professional support through phone, email, and chat.
• Meet quality, productivity, and customer satisfaction targets.
• Identify recurring issues and recommend process improvements.
• Ensure compliance with company policies and service standards.

Skills

Excellent English communication

Education

Graduate or Undergraduate

Job description

Job Summary

We are seeking a proactive and customer-focused Advanced Resolution Expert to handle complex customer issues and deliver effective resolutions. The ideal candidate will possess excellent English communication skills, strong analytical abilities, and a customer-first approach. This role requires working closely with internal teams to ensure prompt issue resolution while maintaining a high level of customer satisfaction.

Job Title

Advanced Resolution Expert

Location

Mohali / Gurugram

Salary

2.4 4.0 LPA

Key Responsibilities

• Handle escalated customer queries and resolve complex issues efficiently.
• Investigate customer concerns and identify appropriate solutions.
• Coordinate with internal departments to ensure timely issue resolution.
• Maintain accurate records of customer interactions and resolutions.
• Provide professional support through phone, email, and chat.
• Meet quality, productivity, and customer satisfaction targets.
• Identify recurring issues and recommend process improvements.
• Ensure compliance with company policies and service standards.

Eligibility

• Graduate or Undergraduate candidates can apply.
• Excellent verbal and written English communication skills are mandatory.
• Strong problem-solving and conflict-resolution skills.
• Basic computer proficiency and familiarity with CRM or ticketing tools is an advantage.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work rotational shifts, if required.

What We Offer

• Salary: 2.4 4.0 LPA
• Career growth opportunities.
• Performance-based incentives.
• Professional and collaborative work environment.
• Ongoing training and skill development.

Contact

8699023383