Adobe Campaign Administrator / Application Support Engineer

Capgemini; Hyderabad; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Capgemini in Hyderabad seeks an experienced Adobe Campaign Administrator / Application Support Engineer to support, maintain, and optimize the Adobe Campaign platform. You will oversee campaign operations, platform administration, troubleshooting, integrations, and provide technical support to marketing teams.

The role focuses on managing ACC/ACS, monitoring deliveries, addressing failures, and coordinating with Adobe Support for critical issues while ensuring data quality and governance across

Qualifications

• Hands-on experience with Adobe Campaign Classic (ACC) and/or Adobe Campaign Standard (ACS).
• Strong understanding of campaign management, workflow design, and audience segmentation.
• Experience with email marketing and SMS campaign execution.
• Knowledge of database concepts, SQL queries, schema management, and data modeling.

Responsibilities

• Administer, support, and maintain the Adobe Campaign platform (ACC/ACS).
• Monitor campaign workflows, deliveries, data imports, and exports to ensure smooth execution.
• Troubleshoot campaign failures, workflow issues, delivery errors, and data discrepancies.
• Provide day-to-day technical support to marketing and business users.
• Configure and maintain database schemas, data models, target mappings, and audience segmentation.
• Build, test, and perform QA for email campaigns, SMS campaigns, workflows, and templates.
• Monitor system health, logs, and error reports; coordinate with Adobe Support for critical issues.
• Manage integrations with internal and external applications using APIs, web services, and data connectors.
• Support platform upgrades, patches, releases, and configuration changes.
• Create and maintain technical documentation, SOPs, and operational processes.
• Ensure adherence to platform governance, security, and best practices.

Skills

Adobe Campaign Classic (ACC)

Adobe Campaign Standard (ACS)

Campaign management

Workflow design

SQL queries

APIs integration

Stakeholder management

Job description

We are seeking an experienced Adobe Campaign Administrator / Application Support Engineer to support, maintain, and optimize the Adobe Campaign platform. The ideal candidate will be responsible for campaign operations, platform administration, troubleshooting, integrations, and providing technical support to marketing teams.

Key Responsibilities

• Administer, support, and maintain the Adobe Campaign platform (ACC/ACS).
• Monitor campaign workflows, deliveries, data imports, and exports to ensure smooth execution.
• Troubleshoot campaign failures, workflow issues, delivery errors, and data discrepancies.
• Provide day-to-day technical support to marketing and business users.
• Configure and maintain database schemas, data models, target mappings, and audience segmentation.
• Build, test, and perform QA for email campaigns, SMS campaigns, workflows, and templates.
• Monitor system health, logs, and error reports; coordinate with Adobe Support for critical issues.
• Manage integrations with internal and external applications using APIs, web services, and data connectors.
• Support platform upgrades, patches, releases, and configuration changes.
• Create and maintain technical documentation, SOPs, and operational processes.
• Ensure adherence to platform governance, security, and best practices.

Required Skills

• Hands-on experience with Adobe Campaign Classic (ACC) and/or Adobe Campaign Standard (ACS).
• Strong understanding of campaign management, workflow design, and audience segmentation.
• Experience with email marketing and SMS campaign execution.
• Knowledge of database concepts, SQL queries, schema management, and data modeling.
• Experience with API integrations, web services, and data exchange processes.
• Ability to analyze logs and troubleshoot platform/application issues.
• Familiarity with ETL processes, data imports, and exports.
• Strong communication and stakeholder management skills.

Preferred Skills

• Knowledge of Adobe Experience Cloud ecosystem.
• Experience with marketing automation platforms.
• Basic scripting knowledge (JavaScript, SQL, XML).
• Exposure to CRM integrations such as Salesforce, Dynamics, or other customer data platforms.