Admissions Counselor

Trill Route School of Contemporary Music; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

A leading music school in Bengaluru is seeking Admissions Counselors to guide parents and students through their learning journey. In this high-ownership, people-facing role, you will handle inquiries, recommend programs, and support students with updates and clarifications. Ideal candidates have 1 to 5 years of relevant experience, strong English communication skills, and a service-oriented approach. Join a fast-paced environment with structured processes and contribute to student success.

Qualifications

• 1 to 5 years experience in admissions, sales, counselling, customer service, or hospitality.
• Strong English communication skills and professional presence.
• Organized, reliable, and consistent follow-through.
• Comfortable with structured processes and CRM tools.
• Student-first, service-oriented approach.

Responsibilities

• Handle enquiries from parents & students through various channels.
• Conduct outreach and follow-up calls, including cold calls when needed.
• Recommend suitable programs based on learning goals.
• Schedule trial classes and track attendance.
• Coordinate with teams to ensure smooth onboarding.
• Coordinate with academic and centre teams to ensure smooth onboarding
• Track upcoming renewals and proactively engage families
• Conduct renewal conversations and assist through the continuation process
• Maintain accurate CRM records for leads, trials, and renewals
• Follow structured processes to meet daily admissions and renewal targets

Skills

Strong English communication

Customer service

Organized and reliable

Experience with CRM tools

Admissions experience

Tools

CRM tools

Job description

Trill Route is one of Bengaluru’s leading contemporary music schools, serving hundreds of students through structured programs, industry exposure, and a strong student-first culture.

We’re expanding our Student Experience Team and are looking for Admissions Counselors who can confidently guide parents and students through their learning journey - from first enquiry to long - term continuation. This is a high-ownership, people-facing role involving communication and guidance.

Your Responsibilities

• Handle enquiries from parents & students (walk-ins, calls, and online leads)
• Conduct outreach and follow-up calls, including cold calls when required
• Understand learning goals and recommend suitable programs
• Schedule and coordinate trial classes; track attendance and outcomes
• Support parents and students with timely updates and clarifications
• Coordinate with academic and centre teams to ensure smooth onboarding
• Track upcoming renewals and proactively engage families
• Conduct renewal conversations and assist through the continuation process
• Maintain accurate CRM records for leads, trials, and renewals
• Follow structured processes to meet daily admissions and renewal targets

Who We’re Looking For

• 1 to 5 years experience in admissions, sales, counselling, customer service, or hospitality
• Strong English communication and professional presence
• Organised, reliable, and consistent with follow-through
• Comfortable working with structured processes and CRM tools
• Someone who genuinely values a student-first, service-oriented approach
• 6-day work week
• Fast-paced, structured work environment with clear processes

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