Administrator (Support & Operations)

HCL Technologies Limited; Lucknow; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCL Technologies Limited in Lucknow is seeking an experienced MS Intune Administrator to join our Workplace Engineering team. You will design, implement and manage Intune configurations, policies and applications, ensuring secure and compliant device management across Windows and mobile platforms.

The role requires deep expertise in Intune administration, SCCM, and PowerShell scripting, with strong communication to translate business requirements into effective MDM solutions and support global

Qualifications

• Experience configuring Microsoft Intune and SCCM Enterprise environments.
• Migration of Windows 10 devices to Hybrid AD environments.
• Knowledge of Apple Business Manager and Google Play Enterprise.
• Proficient in PowerShell scripting.
• Experience creating and configuring MDM policies.

Responsibilities

• Design, implement, and manage Microsoft Intune configurations and policies.
• Set up device enrollment, compliance policies, and conditional access.
• Deploy applications to end-user devices via Intune.
• Troubleshoot application deployment and provisioning issues.
• Configure Windows Autopilot profiles and update provisioning.
• Manage Windows Updates and feature update rings.
• Support mobile device management for iOS/Android devices.
• Collaborate with Workplace Engineering to translate requirements into MDM policies.

Skills

Intune administration

SCCM Enterprise

PowerShell scripting

MDM policies

Windows Autopilot

Tools

Apple Business Manager

Google Play Enterprise

MS Graph

Power BI

Job description

This position assists customers / Client Life Cycle support around the Microsoft Intune & Endpoint Management. Intune administrator is responsible for the design, implementation, management, and support of the organization’s Microsoft Intune environment. This role involves working closely with Workplace Engineering team and stack holders to ensure the successful deployment and maintenance of Intune policies, configurations, and applications.

MS Intune administrator L3 is expected to posses advanced knowledge & experience in Intune administration, security best practices, and Windows & Mobility management.

Primary Responsibilities:

• Intune Platform management including design, implementation, and manage Microsoft Intune Configurations, policies, and profiles to support Windows & Mobile device management.
• Ensure proper setup and management of device enrollment, compliance policies, conditional access, and data protection.
• Deploy and manage applications to end-user’s devices using Intune, ensuring seamless and efficient software distribution.
• Troubleshoot applications deployment issues and optimize application delivery processes.
• Configure and deploy Windows Autopilot profiles and support troubleshooting provisioning issue.
• Configure and support Windows Updates, Feature updates rings & ensure compliance on all Windows devices.
• Configure and troubleshoot mobile device management features, including device enrolment, application deployment, and policy enforcement.
• Collaborate with cross-functional teams to understand business requirements and translate them into effective MDM Policies & Profiles.
• Manage and support all Device Configuration which includes Wi‑Fi, VPN, Certificate Based Authentication, LDAP Configuration including AD, APNS Generation and Configuration, CA configuration in Microsoft Intune Admin console.
• Capability to Lead Technical team and support Intune services.

Desired Skills and Experience

Core competencies, knowledge, and experience:

• Experience in administration and configuration of Microsoft Intune and SCCM Enterprise environments.
• Migration experience of Windows 10 devices from On-Prem AD+ SCCM managed environments to Hybrid AD managed environments is must.
• Knowledge on Apple Business Manager & Google play Enterprise portal is must.
• Expertise in PowerShell scripting
• In-depth knowledge to create and configure MDM polices.
• Unattended enrollment of Windows, MAC, iOS, Android, Rugged and HoloLens devices.
• Knowledge on MS-Graph and Power-BI will be an added advantage.
• Hands-On experience in handling Autopilot support for Windows 10 provisioning
• Experience with Automation, Availability, Performance Optimization, Capacity Planning, EMS Licences & Reporting.
• Strong written and verbal communication skills.
• Must be detail oriented and self-motivating.
• Ability to provide consistent, excellent customer support to the client and HCL, representing a variety of personalities and management levels.

Skill Requirements

Business & Behavioural Skills

• Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand.
• Ability to interact with customers to ensure that the service is flexible, efficient, and responsive.
• To work through issues analytically to a successful conclusion
• Demonstrable results in a business customer facing role, with a history of delivering services to defined service levels.
• Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
• Initiative-taking. Ability to learn modern technologies.
• Strong technical aptitude and ability to research and solve complex issues independently.
• Ability to work individually as well as a part of a team.
• Build and nurture positive working relationship with customers with the intention to exceed their expectations.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.