Administrator - Network LAN/WAN

HCL Technologies Limited; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

HCL Technologies Limited is seeking a LAN/WAN Support Administrator to ensure seamless network operations by independently resolving incidents and providing on-call support. The role emphasizes root cause analysis, knowledge-base enhancement, and mentoring team members.

Qualifying candidates should have strong troubleshooting skills, familiarity with monitoring tools, and a customer-focused mindset to drive high CSAT and efficient incident resolution in a 24x7 environment.

Qualifications

• Proficient in LAN/WAN technologies and protocols.
• Strong troubleshooting skills for network connectivity and performance.
• Familiar with network monitoring tools and diagnostic software.
• Ability to analyze complex issues and implement solutions independently.
• Excellent communication for customer interaction and team collaboration.

Responsibilities

• Provide Technical Support for LAN/WAN networking issues by troubleshooting and resolving incidents to meet SLAs.
• Conduct Root Cause Analysis on escalated issues using diagnostic tools to identify underlying problems and implement solutions.
• Enhance operational efficiency by updating and managing the knowledge base and sharing best practices.
• Train and mentor new team members, ensuring adherence to quality standards and company policies.
• Ensure positive customer experience by optimizing first call resolution and minimizing case reopenings.

Skills

LAN/WAN expertise

Troubleshooting network issues

Communication skills

Independent problem solving

Customer interaction

Tools

EIGRP/OSPF/BGP

VLAN/STP/EtherChannel/CoS

MPLS/VPN

TCP/IP/QoS

HTTP/HTTPS/FTP/SMTP/SNMP/SSL

IPSec VPN, AAA, TACACS+, RADIUS, firewalls

Data Center networks

Job description

The LAN/WAN Support Administrator plays a crucial role in ensuring seamless network operations by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high-quality customer service and satisfaction, thereby contributing to the organization's operational excellence.

Key Responsibilities

• 1. Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.
• 2. Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
• 3. Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
• 4. Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
• 5. Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.

Skill Requirements

• 1. Proficient in LAN/WAN technologies and protocols.
• 2. Strong troubleshooting skills in network connectivity issues and performance optimization.
• 3. Familiarity with network monitoring tools and diagnostic software.
• 4. Ability to analyze complex issues and implement effective solutions independently.
• 5. Excellent communication skills for effective customer interaction and team collaboration.
• 6. Excellent hands-on experience on the following technologies:
• 7. Routing protocols EIGRP, OSPF, BGP
• 8. LAN Switching VLAN, VTP, STP, EtherChannel, CoS
• 9. WAN MPLS, MPLS/VPN, MP-BGP
• 10. TCP/IP protocol suite, Quality of Service
• 11. Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
• 12. Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls
• 13. Data Center Architecture Network, Server, Storage

Other Requirements

• 1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Or Equivalent Certifications.
• 2. Excellent communication and presentation skills. Must be able to clearly communicate with the customer and be able to present solutions to customers at CIO, CXO level
• 3. Must be open for 24x7 environment

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.