SeniorAdministrator - Wireless Networking

HCL Technologies Limited; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

HCLTech's Senior Administrator for Wireless Networking in Hyderabad delivers advanced technical support for LAN/WAN, WLAN (Cisco) and SD-WAN, ensuring rapid incident resolution and a strong security posture. The role emphasizes proactive issue management, root cause analysis, knowledge-base updates, and training of new staff to foster continuous improvement.

Collaborating with cross-functional teams, you will meet SLAs, enhance CSAT, minimize reopens, and protect customers against evolving

Qualifications

• Must have strong knowledge of Sdwan and Cisco WLAN.
• Experience with incident management and RCA.
• Familiarity with knowledge management and staff training.
• Optional certifications: CCNA, CCNP and ITIL Foundation.

Responsibilities

• Provide advanced technical support, troubleshoot complex incidents in Sdwan and WLAN.
• Perform root cause analysis and implement corrective actions to prevent recurrence.
• Maintain knowledge base and train new staff for continuous learning and improvement.
• Collaborate with cross-functional teams to resolve tickets within SLAs and ensure security.
• Improve CSAT by achieving faster first-call resolutions and tightening security.

Skills

Sdwan & WLAN

Network troubleshooting

Root cause analysis

Knowledge management & training

Education

Ccna (optional)

Job description

SeniorAdministrator - Wireless Networking, India, Hyderabad, Telangana

Job Summary

The Sr Administrator for Support & Operations plays a crucial role in delivering advanced technical support and troubleshooting for LAN/WAN, Wireless WLAN (Cisco), and SDWAN solutions. This position is essential for ensuring customer satisfaction through effective incident resolution and implementing robust security measures. The role demands a proactive approach to managing complex technical issues and contributing to continuous improvement initiatives.

Key Responsibilities

• Provide Advanced Technical Support By Troubleshooting Complex Incidents Related To Sdwan And Wireless Wlan Technologies, Ensuring Timely Resolution And Adherence To Quality Standards.
• Conduct Thorough Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Mitigate Recurring Issues And Enhance System Reliability.
• Engage In Knowledge Management By Updating And Maintaining The Knowledge Base, And Training New Staff To Foster A Culture Of Continuous Learning And Improvement.
• Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
• Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases, While Actively Identifying And Addressing Potential Security Threats.

Skill Requirements

• Solid Proficiency In Sdwan And Wireless Wlan (Cisco) Technologies.
• In-Depth Understanding Of Network Troubleshooting And Incident Management.
• Experience With Root Cause Analysis And Implementation Of Corrective Actions.
• Familiarity With Knowledge Management Practices And Training Methodologies.

Other Requirements

• Optional But Valuable Certifications: Cisco Certified Network Associate (Ccna), Cisco Certified Network Professional (Ccnp) In Routing And Switching Or Wireless, And Itil Foundation Certification

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.