ADMINISTRATOR L3

Wipro Limited; Hyderabad; Presencial; INR 800 000 - 1 200 000; Tempo integral

Resumo da oferta

Wipro Limited in Hyderabad is seeking a skilled Jamf Pro Engineer to join our Enterprise IT support team. You will resolve priority incident tickets and support Apple device management, including enrollment, configuration, compliance, and security policies across iOS, macOS, and Android rugged devices.

You will provide Level 2 support for Jamf-managed devices, troubleshoot complex enrollment issues, manage device configurations and software deployments, and coordinate with vendors to resolve

Qualificações

• 3–5 years of Jamf Pro administration experience.
• Experience with Apple device management and enrollment.
• Knowledge of ABM and ADE.
• Troubleshoot device, network, and enrollment issues across platforms.

Responsabilidades

• Provide Level 2 support for Jamf-managed Apple devices and Android rugged devices.
• Troubleshoot complex enrollment, compliance, and application deployment issues.
• Manage device configurations, policies, and security settings.
• Support OS upgrades, patch management, and software deployments.
• Work with vendors and cross-functional teams to resolve escalated issues.
• Maintain documentation, standard operating procedures, and knowledge articles.

Conhecimentos

Jamf Pro administration

Apple device management

iOS/iPadOS management

macOS management

Android Rugged Devices

MDM concepts

ABM and ADE

Enrollment troubleshooting

Ferramentas

Workspace ONE

Descrição da oferta de emprego

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Jamf Pro Engineer

Required Technical Skills:

• Strong hands-on experience with Jamf Pro administration and support.
• Good understanding of Apple device management, including:
• iOS/iPadOS device enrollment, configuration, compliance, and troubleshooting.
• macOS device management, security policies, software deployment, and support.
• Experience managing and troubleshooting Android Rugged Devices (Zebra, Honeywell, Datalogic, etc.).
• Knowledge of Mobile Device Management (MDM) concepts, including:
• Configuration profiles
• Compliance and security policies
• Certificate management
• Experience with Apple Business Manager (ABM) and Automated Device Enrollment (ADE).
• Familiarity with enterprise mobility solutions and device lifecycle management.
• Ability to troubleshoot device, application, network, and enrollment issues across multiple platforms.

Preferred Skills:

• Experience with Workspace ONE would consider as Addon.
• Understanding of scripting for macOS (Bash, Shell, Python).
• Knowledge of security best practices for mobile and endpoint devices.
• Experience supporting corporate-owned and BYOD environments.

Responsibilities:

• Provide Level 2 support for Jamf-managed Apple devices and Android rugged devices.
• Troubleshoot complex enrollment, compliance, and application deployment issues.
• Manage device configurations, policies, and security settings.
• Support OS upgrades, patch management, and software deployments.
• Work with vendors and cross-functional teams to resolve escalated issues.
• Maintain documentation, standard operating procedures, and knowledge articles.

Mandatory Skills: MAC JAMF PRO.Experience: 3-5 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.