Administrative Services Associate Representative

Cigna Health and Life Insurance Company; India; On-site; INR 220,000 - 420,000; Full time

Job summary

The Cigna Group in India is seeking a General Clerk to organize and process documents in a back-office environment. You will ensure timely delivery of quality data to meet service levels, while handling both paper and electronic claims and maintaining filing systems.

The role requires strong English language skills, meticulous attention to detail, and the ability to work with minimal supervision. Proficiency with spreadsheets, word processing, and CRM systems like Salesforce is expected.

Qualifications

• English language proficiency; attention to detail and accuracy.
• Ability to plan and organize tasks independently.
• Excellent time management and prioritization under pressure.

Responsibilities

• Receive and document claims (electronic and paper) for processing and payment.
• File management and data classification with reporting.
• Electronically transfer received claims to platforms.
• Manage flow between members and providers; process claims within set Turn Around Times.
• Cross-reference emails from members and providers for processing.

Skills

Attention to detail

Time management

Self-driven

Organizational skills

Tools

Salesforce

Spreadsheets

Word processing

Job description

Job Description Summary Delivers basic technical, administrative, or operative General Administration tasks. Maintains files and records; obtains/verifies routine information from hard copy, microfiche or automated source documents; retrieves, receives, reads to identify, sorts files and/or delivers documents. Maintains daily logs; makes photocopies. May also use elementary keyboard skills to type forms or input basic data from forms. Understands simple instructions and procedures. Performs General Clerk duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis

Job Description

Responsible for organizing and processing the flow of incoming and outgoing documents (paper & electronic) in a back-office environment. The candidate ensures there is consistency in timely delivery of quality and quantity to meet set parameters measures to meet Service Level Agreements

Responsibilities

• Receiving and documenting claims both electronic and paper claims Sorting, processing, and vetting of claims firsthand for claims payment and ensuring they are accurately assigned.
• File management and classification of data and supporting reporting compilation.
• Electronic transfer of received claims to the various platforms.
• Managing the flow between members and provider claims Processing member and provider claims within stipulated Turn Around Times Managing the different channels through which claims are received.
• Cross referencing of emails received from members and providers for further processing.
• Any other tasks as allocated.

Requirements

• Active language knowledge of at least English (additional languages are a plus) Executes assignments accurately and pays attention to detail.
• Ability to plan and organise tasks independently.
• Excellent time management skills with ability to continuously prioritize set tasks accordingly.
• Upholds utmost discretion when handling confidential information.
• Ability to handle large quantities of paper and electronic documents.
• Works to deliver consistently even under pressure.
• Self-Driven and can work with little or no supervision.
• Ability to work collaboratively within a team.
• Proficient in the use of Spreadsheets, word-processing and associated office IT Skills with CRM systems (e.g.) Salesforce with accurate data inputting.
• Accountability – assumes ownership for achieving personal results.
• Customer focused while executing mundane tasks.
• Copes well in a changing environment

About The Cigna Group

About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.