Administrative Services Associate Representative

Evernorth; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Evernorth in Bengaluru is seeking a General Clerk to organize and process incoming and outgoing documents in a back-office environment, ensuring timely delivery of quality work and adherence to service level expectations.

You will handle file management, data entry, and basic reporting, maintaining daily logs and supporting administrative tasks under supervision.

Strong attention to detail, English language ability, and the ability to work independently in a fast-paced setting are essential.

Qualifications

• English language proficiency required.
• Attention to detail and accuracy in tasks.
• Ability to plan and organize tasks independently.
• Strong time management and prioritization.
• Discretion handling confidential information.
• Capable of handling large volumes of documents (paper/electronic).
• Self-driven with minimal supervision.
• Team player with collaboration skills.
• Proficient with spreadsheets, word processing, and CRM systems (e.g., Salesforce).
• Accountability for personal results.
• Customer-focused while performing routine tasks.
• Adaptable to change.

Responsibilities

• Receiving and processing incoming and outgoing documents (paper and electronic).
• Maintain daily logs and ensure timely, accurate data entry and filing.
• Sort, classify, and file documents; support reporting activities.
• Electronic transfer of claims or documents to appropriate platforms.
• Assist in back-office workflows and cross-functional communications.
• Handle multiple channels for document receipt and routing.
• Cross-reference communications from members and providers for processing.
• Perform other duties as assigned.

Job description

Job Description Summary

Delivers basic technical, administrative, or operative General Administration tasks. Maintains files and records; obtains/verifies routine information from hard copy, microfiche or automated source documents; retrieves, receives, reads to identify, sorts files and/or delivers documents. Maintains daily logs; makes photocopies. May also use elementary keyboard skills to type forms or input basic data from forms. Understands simple instructions and procedures. Performs General Clerk duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis

Job Description

Responsible for organizing and processing the flow of incoming and outgoing documents (paper & electronic) in a back-office environment. The candidate ensures there is consistency in timely delivery of quality and quantity to meet set parameters measures to meet Service Level Agreements

Responsibilities:

• Receiving and documenting claims both electronic and paper claims
• Sorting, processing, and vetting of claims firsthand for claims payment and ensuring they are accurately assigned.
• File management and classification of data and supporting reporting compilation.
• Electronic transfer of received claims to the various platforms.
• Managing the flow between members and provider claims
• Processing member and provider claims within stipulated Turn Around Times
• Managing the different channels through which claims are received.
• Cross referencing of emails received from members and providers for further processing.
• Any other tasks as allocated.

Requirements:

• Active language knowledge of at least English (additional languages are a plus)
• Executes assignments accurately and pays attention to detail.
• Ability to plan and organise tasks independently.
• Excellent time management skills with ability to continuously prioritize set tasks accordingly.
• Upholds utmost discretion when handling confidential information.
• Ability to handle large quantities of paper and electronic documents.
• Works to deliver consistently even under pressure.
• Self-Driven and can work with little or no supervision.
• Ability to work collaboratively within a team.
• Proficient in the use of Spreadsheets, word-processing and associated office IT Skills with CRM systems (e.g.) Salesforce with accurate data inputting.
• Accountability - assumes ownership for achieving personal results.
• Customer focused while executing mundane tasks.
• Copes well in a changing environment

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.