Activation Executive

Station Satcom; Mumbai; On-site; INR 550,000 - 850,000; Full time

Benefits offered by this job

International exposure to satellite科技

Growth opportunities in niche sector

Collaborative work environment

Performance‑linked incentives

Learning & Development opportunities

Job summary

Station Satcom in Mumbai is seeking an Activation Executive to support and execute service activations for maritime and satellite solutions. You will liaise between internal teams and clients to ensure efficient operations and a seamless client experience.

Responsibilities include end-to-end activations, multi-channel support, system integration, billing coordination, and documentation. The role demands strong technical acumen, excellent communication, and leadership within a fast-paced

Qualifications

• Bachelor’s degree in Electronics, Telecommunications, IT, or related field.
• 2–4 years of Satcom operations experience, maritime connectivity preferred.
• Working knowledge of satellite systems, activation workflows, and client support processes.
• Familiarity with B2B client handling, remote support tools, and documentation systems.
• Strong technical acumen with satellite communication systems.
• Excellent communication and customer service skills.
• Team-oriented with leadership and mentoring ability.
• High attention to detail and documentation.
• Problem-solving and multitasking under pressure.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Handle end-to-end service activations and address activation-related complaints.
• Provide multi-channel customer support via phone, tickets, email, WhatsApp, Teams, and in-person.
• Collaborate with technical team for system integration and onboarding.
• Coordinate with billing for activation dependencies and validations.
• Monitor and support internal Satellite Services operations.
• Ensure proper documentation and escalation handling during activations.
• Lead in-house training programs to build technical knowledge and promote product awareness.
• Drive team motivation and participation through team-building and skills development.

Skills

Communication

Leadership

Problem solving

Adaptability

Technical knowledge

Customer service

Teamwork

Education

Bachelor's degree in Electronics/Telecommunications/IT

Tools

Zoho Ticketing System

Microsoft Teams

GTMail

FleetMail

SparkeyMail

Job description

We are looking for a proactive and detail-oriented Activation Executive to support and execute service activations for maritime and satellite communication solutions. This role requires a solid understanding of satellite equipment, application platforms, and customer support protocols. You will be the key liaison between internal teams and clients for all activation-related tasks, ensuring efficient operations and seamless client experience.

Key Responsibilities

• Handle end-to-end service activations and ensure timely resolution of activation-related complaints.
• Provide multi-channel customer support via phone, Zoho tickets, email, WhatsApp, Microsoft Teams, and in-person meetings.
• Collaborate with the technical team to support system integration and onboarding activities.
• Coordinate with the billing team for activation dependencies and validations.
• Monitor and support internal Satellite Services (SS) operations.
• Ensure proper documentation and escalation handling during activations.
• Lead in-house training programs to build technical knowledge and promote new product awareness.
• Drive team motivation and participation through team building and skill development initiatives.

Required Technical Knowledge

• Domains & Service Providers: Inmarsat, KVH, Nelco, Hughes, Iridium, Starlink, Marlink, Navarino, FutureKonnect, Marpoint, GTMarine, Port-IT, WSN, WWDID, Videoconnect, Datto, StatumFive, Polestar, SP-net, Digigone.
• Applications & Tools: GTMail, FleetMail, SparkeyMail, Antivirus tools, Zoho Ticketing System, Microsoft Teams.
• Firewalls & Networking: Infinity, Commbox, FutureKonnect, Marpoint, SScrew WiFi, and other offline firewall systems.

Qualifications & Experience

• Bachelor’s Degree in Electronics, Telecommunications, IT, or related field preferred.
• 2–4 years of experience in Satcom operations, preferably in maritime connectivity services.
• Working knowledge of satellite systems, activation workflows, and client support processes.
• Familiarity with B2B client handling, remote support tools, and documentation systems.
• Strong technical acumen with satellite communication systems
• Excellent communication and customer service skills
• Team-oriented with leadership and mentoring ability
• High attention to detail and documentation
• Problem-solving and multitasking capability under pressure
• Willingness to learn and adapt in a fast-paced environment.

What We Offer

• Exposure to international operations and cutting-edge satellite technologies
• Opportunity to grow in a niche, high demand sector.
• Flexible, collaborative, and innovative-driven work environment
• Competitive salary with performance-linked incentives
• Learning & Development opportunities across platforms and products