Accounts Receivables Manager

CMA CGM Global Business Services (India); Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

CMA CGM Global Business Services (India) is seeking an experienced professional to lead the Accounts Receivable / Order to Cash process. You will oversee service delivery, compliance, and continuous improvements, while managing supervisors and AMs.

A strong customer-centric approach and cross-site collaboration are essential for success. The role requires 12-15 years in F&A with AR/OTC exposure; shipping domain experience is a plus.

Qualifications

• 12-15 years of experience in F&A with hands-on AR/OTC experience.

Responsibilities

• Manage all Accounts Receivable activities including month-end close and AR reporting.
• Ensure excellent service delivery to internal and external customers.
• Monitor productivity and implement improvements for optimum efficiency.
• Plan and manage production to ensure seamless service delivery.
• Mentor and train the team to meet goals.
• Collaborate with offsite locations and regional offices to align with customer expectations and drive process changes.
• Drive knowledge sharing to enhance team skills.
• Coordinate with transitions team for smooth handovers.
• Ensure 100% adherence to ISO/ISMS standards.
• Review KPI reports and agency scorecards for improvements.
• Lead process improvements yielding tangible benefits.
• Hold regular meetings with agencies to address challenges.

Skills

Accounts Receivable

OTC process

Leadership

Process Improvement

ISO/ISMS compliance

Job description

The AR, or Order to Cash, cycle is focused on the customer processing activities. From the raising of non-operational (or sundry) invoices through to the processing of customer receipts. This business-critical process provides the platform for the Agency Credit Collection teams to maximize the inbound cash-flow from our customer base.

Objective of the Position

This person is overall responsible for the service delivery of the process apart from adhering to all compliance related activities and process improvements. Also responsible for managing supervsiors/AMs. The individual will maintain a high level of transparent and customer centric attitude to establish a positive rapport with all vendors/ Customers and stakeholders(external/ internal)

Key Responsibilities

• Manage all Accounts Receivable activities including the Month End Close and various AR reporting activities
• Ensure excellent service delivery to both internal and external customers
• Implementing and monitoring productivity measurement systems to operate at optimum efficiency
• Effective production planning to manage seamless service delivery
• Training, mentoring, monitoring the team to achieve the set goals
• Works collaboratively with the offsite locations & regional offices to anticipate and understand customer expectations and satisfaction levels and translate that knowledge into process improvements /changes in order to improve effectiveness
• Consistent efforts to improve the knowledge/skill base of the team
• Work effectively with the transitions team for smooth transition of activities
• 100% adherence and compliance for ISO/ISMS standards
• Review and timely/accurate submission of KPI reports (Daily/weekly/Monthly)
• Review of agency score card and identify areas of improvement
• Drive process improvements in relevant areas leading to tangible process benefits
• Regular meetings with the agencies to seek feedback and address any challenges

Experience 12-15 years related working experience in F&A process with hands on from Accounts Receivables/OTC.

Shipping domain experience would be added advantage.