Accounts Receivable Executive (Cash Application)

Inchcape Shipping Services; Chennai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Retirement savings plan

Life assurance

Healthcare

Competitive salary

Employee Assistance Programme

Career development

Values Award celebration events

Team building days

Hybrid Working Model

Job summary

Inchcape Shipping Services in Chennai is seeking a Credit Collections Analyst to manage Global AR, ensuring timely cash collection and 99% invoicing accuracy.

The role covers communications with customers, prioritizing accounts, reconciling payments and guiding junior staff, with a focus on process improvements and cross-functional collaboration.

Qualifications

• Graduates or Postgraduates in the field of Finance or Commerce.
• Experience in Shipping/Logistics would be an added advantage.

Responsibilities

• Collect customer payments by their due dates.
• Review and prioritize open accounts for collection.
• Mentor and back up associates in learning the role.
• Resolve cash applications and payment methods.
• Make outbound collection calls maintaining professional customer relations.
• Initiate contact with a large portfolio to determine past-due reasons and resolutions.
• Propose action plans to resolve delinquent accounts and involve other departments as needed.
• Reconcile accounts to ensure proper payments and credits.
• Escalate collection issues to Management or Sales when needed.
• Approve release of orders within credit guidelines.
• Communicate portfolio status to Management and Sales teams.
• Participate in special projects like account cleanup.
• Identify issues causing delinquency and discuss with management.
• Monitor accounts and collection reports.
• Follow up on payment arrangements.
• Process payments & refunds as applicable.
• Resolve billing and customer credit issues.
• Update account status and collection efforts.
• Report on collection activity and AR status.
• Mail correspondence to encourage payment.

Skills

Communication

Analytical skills

MS Excel

interpersonal skills

Independent worker

Resilience

Structured thinker

Prioritization

Multi-tasking

Education

Finance or Commerce degree

Tools

Microsoft Excel

Job description

Who are Inchcape

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Job Location

Chennai

Contract Type

Permanent

Job Purpose

This position is responsible for managing credit collections for Global region by handling accounts receivable, handling collections and maintain data. The position would also be expected to optimize processes and collection operations to reduce costs and effort. A/R (Accounts Receivable) Invoice Percentage Current of at least 99%. Meet monthly cash forecast by 100% or above through up-to-date follow-ups and collections of past dues.

Duties and Responsibilities

• Collect customer payments in accordance with payment due dates
• Reviews and prioritizes open accounts for collection efforts
• Role of mentor and back up for the associates in charge of and bringing them up the learning curve
• Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.
• Based on customer responses, recommend, and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage associates from other departments, e.g., commercials, sales, operations, etc.
• Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.
• When necessary, escale collection problems to Management and/or Sales Team to assist in collection/resolution process
• Approve and authorize release of orders according to credit line and payment history within established guidelines.
• Communicate the status of the assigned portfolio and/or specific accounts to Management and/or Sales Team.
• Work on special projects, e.g., account clean up, as needed
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements
• Process Payments & Refunds as applicable
• Resolve billing and customer credit issues
• Update account status records and collections effort
• Report on collection activity and accounts receivable status
• Mail correspondence to customers to encourage payment of delinquent accounts

Knowledge, Skills, and Abilities

• Articulate with good communication and presentation skills
• Strong analytical capabilities
• Microsoft excels proficient
• Good inter-personal skills and with a hands on” approach
• Ability to work independently without much supervision
• Resilient, pragmatic and hardworking
• Structured thinker, good on both strategy and detail
• Can be rapidly effective in a matrix structure
• Demonstrated the ability to balance multiple changing priorities in a highly dynamic environment

Education, and Professional Qualifications

Essential: Graduates or Postgraduates in the field of Finance or Commerce

Other Requirements

Essential: Experience in Shipping/Logistics would be an added advantage

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you

• A retirement savings plan
• Life assurance
• Healthcare
• Competitive salary
• Employee Assistance Programme
• Career development and progression opportunities
• Values Award celebration events
• Team building days
• Hybrid Working Model (Role Dependant)

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.