Accounts Receivable Executive Cash Application

Inchcape Shipping Services; Chennai; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Retirement savings plan

Life assurance

Healthcare

Competitive salary

Employee Assistance Programme

Career development and progression

Values Award celebration events

Team building days

Hybrid Working Model

Job summary

Inchcape Shipping Services is seeking a Credit Collections specialist in Chennai to manage accounts receivable, drive collections, and optimize processes across the Global region. The role requires strong communication, analytical skills, and a background in Finance or Commerce.

Responsibilities include contacting customers, prioritizing accounts, mentoring associates, and ensuring accurate payment application while adhering to credit guidelines. Shipping/logistics exposure is a plus.

Qualifications

• Graduate/ PG in Finance or Commerce is essential.
• Strong communication and analytical abilities are required.
• Experience in shipping/logistics is an added advantage.

Responsibilities

• Collect payments from customers in line with due dates.
• Review open accounts for timely collection.
• Provide guidance and mentorship to junior associates.
• Resolve billing and credit issues to ensure accurate applications.
• Prepare status reports on accounts receivable and collections.

Skills

Excellent communication

Analytical skills

MS Excel proficient

Education

Graduates or Postgraduates in Finance or Commerce

Tools

Microsoft Excel

Job description

Job Description:

Who are Inchcape

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Job Location : Chennai

Contract Type : Permanent

Job Purpose:

This position is responsible for managing credit collections for Global region by handling accounts receivable, handling collections and maintain data. The position would also be expected to optimize processes and collection operations to reduce costs and effort. A/R (Accounts Receivable) Invoice Percentage Current of at least 99%. Meet monthly cash forecast by 100% or above through up-to-date follow-ups and collections of past dues.

Duties and Responsibilities:

• Collect customer payments in accordance with payment due dates
• Reviews and prioritizes open accounts for collection efforts
• Role of mentor and back up for the associates in charge of and bringing them up the learning curve
• Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.
• Based on customer responses, recommend, and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage associates from other departments, e.g., commercials, sales, operations, etc.
• Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.
• When necessary, elevate collection problems to Management and/or Sales Team to assist in collection/resolution process
• Approve and authorize release of orders according to credit line and payment history within established guidelines.
• Communicate the status of the assigned portfolio and/or specific accounts to Management and/or Sales Team.
• Work on special projects, e.g., account clean up, as needed
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements
• Process Payments & Refunds as applicable
• Resolve billing and customer credit issues
• Update account status records and collections effort
• Report on collection activity and accounts receivable status
• Mail correspondence to customers to encourage payment of delinquent accounts

Knowledge, Skills, and Abilities:

Essential:

• Articulate with good communication and presentation skills
• Strong analytical capabilities
• Microsoft excels proficient
• Good inter-personal skills and with a hands on” approach
• Ability to work independently without much supervision
• Resilient, pragmatic and hardworking
• Structured thinker, good on both strategy and detail
• Can be rapidly effective in a matrix structure
• Demonstrated the ability to balance multiple changing priorities in a highly dynamic environment

Education, and Professional Qualifications:

Essential:

Graduates or Postgraduates in the field of Finance or Commerce

Other Requirements:

Essential:

Experience in Shipping/Logistics would be an added advantage

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

• Global Perspective - we connect the world and see the bigger picture.
• The Power of People - we rely on the strength of local agent knowledge and relationships.
• Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

• A retirement savings plan
• Life assurance
• Healthcare
• Competitive salary
• Employee Assistance Programme
• Career development and progression opportunities
• Values Award celebration events
• Team building days
• Hybrid Working Model (Role Dependant)

Plus, much more!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.