Accounts Receivable Chargeback Analyst

Envision Software Engineering; Coimbatore District; On-site; INR 300,000 - 500,000; Full time

Job summary

Envision Software Engineering is seeking an Accounts Receivable Chargeback Analyst in Coimbatore, Tamil Nadu. The role involves managing retail chargebacks and resolving disputes with a focus on efficient account management.

Ideal candidates will have 2-3 years of experience in accounts receivable, strong analytical skills, and proficiency in ERP systems and Microsoft Excel. This position offers opportunities to work collaboratively across teams to improve processes.

Qualifications

• 2-3 years of relevant experience in accounts receivable.
• Prior experience with Retail or Wholesale accounts is a plus.
• Strong organizational and negotiation skills.

Responsibilities

• Manage and resolve retail chargebacks, disputes, and deductions.
• Review all deductions taken from customer payments.
• Collaborate with the US office on business strategy for disputes.

Skills

Analytical skills

Problem-solving skills

Time management

Microsoft Excel proficiency

Communication skills

Tools

ERP systems

Microsoft Excel

Job description

We currently have an excellent opportunity for an Accounts Receivable Chargeback Analyst to join our team. The Accounts Receivable Analyst is responsible for managing and resolving retail chargebacks, disputes, and deductions related to the retailers.

Roles & Responsibilities

• Review all deductions taken from customer payments, review remittance information to determine the reason for deduction
• Review all documents supporting the customer claims, including purchase order copies, proof of delivery and invoices
• Dispute all claims including shortages, pricing deductions, and violations; disputes are completed via web portal or via email
• Retrieve data from customer web portals
• Contact customers via email to resolve pending deductions
• Issue credits to customer accounts after approval is received
• Document all actions taken in ERP system so last action taken is readily available
• Supporting the monthly accounting close process and supporting critical business partner issues
• Identify and implement areas for process improvement which will reduce customer deductions
• Ensure all transaction processing is in a timely manner per client SOP.
• Review the dispute with the US office and collaborate on business strategy to proceed with action of dispute or write-off
• Escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
• Maintenance of customer updates; resource set up and updates

Job Requirements

• 2-3 years of relevant experience in accounts receivable
• Prior experience working with Retail or Wholesale accounts is a plus.
• Effective analytical, problem solving and decision-making skills.
• Excellent oral and written communication skills.
• Proven team player with the ability to work effectively across cross-functional teams and at various organizational levels.
• Strong organizational, negotiation, motivational, follow-up and time management skills.
• Capable of managing multiple priorities and performing well in multi-tasking environments
• Proficient in Microsoft Excel; knowledge of VLOOKUP, XLOOKUP is an advantage.
• Knowledge on Factoring will be an added advantage.
• Strong computer skills with experience in an ERP system