Accounts Receivable Caller

Adecco India; Chennai District; On-site; INR 457,000 - 547,000; Full time

Job summary

Adecco India in Chennai is seeking an AR Lateral Voice Process specialist to handle denials, corrections, and patient billing issues via phone and system analysis.

The role requires Behavioral Health / Mental Health / Psychiatry Voice Process experience (1–5 years) and a graduation, with a monthly CTC up to ₹45,000, negotiable based on experience.

Qualifications

• Behavioral Health / Mental Health / Psychiatry Voice Process experience (Mandatory)
• 1 to 5 years of experience preferred
• Graduation is mandatory

Responsibilities

• To address outstanding AR through phone calls and analysis using available resources.
• Utilize available tools and applications to advance resolution, including payments, corrected submissions, appeals, patient transfers or adjustments.
• Report trends in denials, claim submission errors, credentialing issues and billing roadblocks to the manager.
• Meet established SLAs for production and quality.
• Document call outcomes or analyses clearly in the billing system.
• Stay updated with changes in P&Ps and improve performance based on feedback.

Skills

Behavioral Health / Mental Health /psy

Education

Graduation is mandatory

Job description

• AR Lateral Voice Process

• Location: Chennai

Domain: AR Lateral Voice Process

• Experience Required: Behavioral Health / Mental Health / Psychiatry Voice Process Experience (Mandatory)
• Experience Range: 1 to 5 Years
• Education: Graduation is Mandatory
• CTC: Up to 45,000 per month (Negotiable based on experience and current compensation)

Key Responsibilities

• To address outstanding or assigned AR through phone call and analysis using available resources .
• Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer or adjustment .
• To report trends / patterns in denials, claim submission errors, credentialing issues and billing related roadblocks to the immediate reporting manager.
• To meet the established SLAs (service level agreements) for production and quality .
• To update the outcome of the calls or analysis in a clear and coherent manner in the billing system .
• To utilize the and stay updated with changes done with the P & Ps
• To improve the performance based on the feedback provided by the reporting manager / quality audit team .