Accounts Payable Helpdesk Specialist

Tata Consultancy Services; Kolkata District; On-site; INR 600,000 - 950,000; Full time

Job summary

Tata Consultancy Services is seeking a Helpdesk Executive – Accounts Payable in Kolkata to handle vendor and internal AP queries and provide timely resolutions. You will work with AP processing teams, manage helpdesk tickets, and ensure service levels are met.

The role requires 4-8 years of overall experience, knowledge of AP processes, and proficiency in SAP/Oracle. Strong communication and Excel skills are essential for success in this position.

Qualifications

• Total work experience in field 4-8 years
• 1+ year in Accounts Payable
• Experience in AP Helpdesk, Finance Operations, or Shared Services
• Knowledge of AP and Procure-to-Pay processes
• Working knowledge of ERP systems (SAP, Oracle, MS Dynamics, etc.)
• Experience with ticketing/helpdesk tools
• Proficiency in MS Excel and MS Office
• Strong communication, customer service, and problem-solving skills

Responsibilities

• Act as the first point of contact for vendor and internal stakeholder AP queries
• Log, track, and resolve queries using a helpdesk/ticketing system
• Ensure queries are resolved within defined SLA timelines
• Support invoice processing, validation, and posting activities
• Handle invoice status, payment queries, vendor reconciliations, and escalations
• Coordinate with AP teams to resolve discrepancies and blocked invoices
• Communicate with vendors via email and phone regarding payment and invoice issues
• Work closely with internal teams such as Procurement, Finance, and Treasury
• Provide accurate and timely updates to stakeholders
• Ensure compliance with company policies, controls, and audit requirements
• Support month-end close activities related to AP helpdesk items
• Identify process gaps and suggest improvements

Skills

Accounts Payable

Vendor communication

MS Excel

MS Office

Problem solving

Education

B.Com

M.Com

CA Inter

Tools

SAP

Oracle

MS Dynamics

Job description

Role: Helpdesk Executive – Accounts Payable

Skill: Accounts Payable

Experience: 4-8 years

Education:

Minimum 15 years of regular, full-time education (10 + 2 + 3)

Non-technical graduation and/or masters in finance & accounts stream - B.Com, M.Com or CA Inter

Preferred Compliance certification from a reputed organization or university

Must Have:

Knowledge in SAP, Oracle, excellent communication skills

Good-to-Have:

Analytical skills, Positive attitude

Job Summary:

The Helpdesk Executive – Accounts Payable will be responsible for handling vendor and internal queries related to the Accounts Payable function. This role involves working closely with AP processing teams, managing helpdesk tickets, ensuring timely resolution of queries, and maintaining high service levels.

Key Responsibilities:

Helpdesk & Query Management:

• Act as the first point of contact for vendor and internal stakeholder AP queries
• Log, track, and resolve queries using a helpdesk/ticketing system
• Ensure queries are resolved within defined SLA timelines

Accounts Payable Support:

• Support invoice processing, validation, and posting activities
• Handle invoice status, payment queries, vendor reconciliations, and escalations
• Coordinate with AP teams to resolve discrepancies and blocked invoices
• Communicate with vendors via email and phone regarding payment and invoice issues
• Work closely with internal teams such as Procurement, Finance, and Treasury
• Provide accurate and timely updates to stakeholders

Process & Compliance:

• Ensure compliance with company policies, controls, and audit requirements
• Support month-end close activities related to AP helpdesk items
• Identify process gaps and suggest improvements

Required Skills & Qualifications:

• of total work experience with at least 1+ year in Accounts Payable
• Prior experience in AP Helpdesk, Finance Operations, or Shared Services environment
• Knowledge of Accounts Payable and Procure-to-Pay processes
• Working knowledge of ERP systems (SAP, Oracle, MS Dynamics, etc.)
• Experience with ticketing/helpdesk tools
• Proficiency in MS Excel and MS Office
• Strong communication, customer service, and problem-solving skills

Preferred Skills:

• Experience in a global or shared services environment
• Knowledge of SLAs, KPIs, and quality metrics